Pet Care Assistant

Pet Care Assistant

Summary of Job Purpose and Function:
The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, and to ensure this is provided in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities And Tasks

• Prepare the treatment room for examination of pets and all necessary medical items and supplies for the veterinarian and/or veterinary technician.
• Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.
• Maintain the flow of the Cycle of Service in accordance with position.
• Provide Client Education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets.
• Serve as support to the Client Services Coordinator staff on an as-needed basis.
• Hold or restrain pets during examination, treatment, or inoculation.
• Prepare routine in-house laboratory tests as allowed by state rules and regulations.
• Monitor the comfort of hospitalized patients and ensure their comfort by walking, exercising, feeding, and cleaning cages and pets when approved by the veterinarian or veterinary technician.
• Bathe and dip pets when necessary to treat dermatological conditions under the advice of a veterinarian or veterinary technician.
• Clean the surgical suite and instruments.
• Ensure cleanliness of the hospital, including housekeeping tasks such as laundry, dishes, mopping, cage cleaning, trash collection, and instrument cleaning as outlined by hospital protocols.
• Other job duties as assigned.

Hiring Qualifications, Capabilities, and Experience

• Ability to multi-task and manage multiple tasks at one time without loss of accuracy or appearance of frustration.
• Strong communication skills, including reading, writing, and speaking fluent English, with appropriate grammar, style, and vocabulary.
• Organizational ability, demonstrating a systematic approach in carrying out assignments and turning chaos into order.
• Problem-solving skills, identifying, analyzing, and solving problems, and translating them into practical solutions.
• Client service skills, ensuring the team provides attentive, courteous, and informative service to clients.
• Intellectual ability, accurately and consistently following instructions delivered in various formats.
• Mathematical ability, including addition, subtraction, multiplication, division, and computing rates, ratios, and percentages.
• Computer skills, comfortably and confidently using a computer and specialized software.

Attitudes and Requirements

• Initiative, showing willingness to take appropriate steps in finding solutions to problems and presenting options to enhance current processes.
• Integrity, firmly adhering to the values and ethics of Banfield Pet Hospitals and exhibiting honesty, discretion, and sound judgment.
• Cooperativeness, willingness to work with others, collaborate, and compromise when necessary.
• Flexibility, being open to changing situations and opportunities and willing to perform all tasked duties.
• Independence, able and willing to perform tasks and duties without supervision.