Collections Specialist

Description

About the Role:

We are seeking a detail-oriented and customer-focused Collections Specialist to join our team. The ideal candidate will be responsible for managing outstanding accounts, contacting customers regarding past-due balances, resolving payment issues, and maintaining accurate collection records. This position requires strong communication skills, professionalism, and the ability to work effectively in a fast-paced environment.

Responsibilities:

+ Contact customers regarding past-due accounts via phone, email, and written correspondence.

+ Review aging reports and prioritize collection efforts.

+ Negotiate payment arrangements and resolve billing disputes.

+ Research and reconcile account discrepancies.

+ Maintain detailed collection notes and account records.

+ Monitor customer payment activity and follow up as needed.

+ Collaborate with accounting, customer service, and sales teams to resolve outstanding issues.

+ Prepare reports related to collections activity and account status.

+ Ensure compliance with company policies and applicable collection regulations.

Requirements

Qualifications:

+ 2+ years of collections, accounts receivable, or related experience preferred.

+ Strong verbal and written communication skills.

+ Experience working with accounting or ERP systems.

+ Proficiency in Microsoft Excel and Microsoft Office.

+ Ability to manage multiple priorities and meet deadlines.

+ Strong problem-solving and negotiation skills.

+ High attention to detail and accuracy.

Preferred Qualifications:

+ Business-to-business (B2B) collections experience.

+ Experience reviewing aging reports and payment trends.

+ Knowledge of accounting principles and accounts receivable processes.

Benefits:

+ Competitive compensation

+ Professional development opportunities

Interested candidates are encouraged to apply online today!

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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