Salesforce Business Analyst

Position Summary:

This position involves actively and passively engaging stakeholders to analyze and translate business, information, and technical requirements into solutions that maximize value delivery within business context and constraints while balancing value, feasibility, and strategic considerations.

Qualifications:

• 5+ years of experience building relationships with business partners and subject matter experts to elicit requirements, configure/administer systems and deploy effective solutions to solve business problems
• 3+ years of experience working in the financial services industry; strong business acumen and working knowledge of commercial and retail product origination and CRM strongly preferred
• 3+ years working as a Salesforce Administrator, nCino Administrator or Business Analyst, specifically performing requirements elicitation, system configuration and testing in a Salesforce environment preferred.

• Excellent written and verbal communication, interpersonal and collaboration skills
• Proven capacity to understand complex business and technical concepts.

• Must be detail-oriented and demonstrate strong analytical and creative problem-solving skills with a solution-focused mindset
• Certified Salesforce Administrator and nCino Certifications preferred
• Business Analysis Book of Knowledge and Scrum or Agile development methodology familiarity strongly preferred
• Working knowledge of financial cores, content management systems, and document preparation systems preferred.

Core Competencies:

Career Development:
Proactively prepares and actively participates in ongoing, candid, constructive monthly Coaching sessions with supervisor. Seeks advancement into challenging and developmental roles and assignments. Sets and meets clear, measurable goals.

Communicates Effectively:
Demonstrates the ability to effectively communicate with all employees and clients, regardless of level. Communicates clearly, concisely, with candor and confidence. Writes, speaks and listens to disseminate and receive information effectively and accurately. Seeks to understand the viewpoints of others. Keeps others informed in a timely manner.

Focuses on the Client:
Anticipates and identifies internal and external client needs. Takes action to meet and, where possible, exceed client expectations. Plans and organizes work effectively to facilitate responsiveness to client and meet deadlines. Willingness to quickly learn and adapt.

Judgment:
Demonstrates sound reasoning and well-balanced thinking. Balances the need for action with the need for analysis. Incorporates strategic thinking skills into practice by examining facts. Shows an ability to problem solve complex issues. Probes beyond symptoms to determine the underlying cause. Learns from and accepts responsibility from mistakes.

Teamwork:
Demonstrates the ability to enhance the department and Orrstown Banks development through participation. Holds self and others accountable for exceeding departmental and corporate goals. Develops strong working relationships throughout the organization. Appropriately voices opinions, even if they are contrary to the consensus of the team. Initiates and develops positive working relationships with others in a way that builds bridges across boundaries and breaks down silos.

Relates to others in an open and accepting manner that creates trust, respect and a collaborative environment.

Essential Duties:

• Partner with stakeholders, both actively and passively, to understand processes, needs, and current challenges, identify process improvement opportunities, elicit requirements, acceptance criteria and drive solutions that support business strategies and objectives to deliver value to stakeholders
• Effectively communicate with all stakeholders, maintaining a customer-centric view, to uncover opportunities, assess new platform features, assist in refinement and prioritization of work backlog and assist in analyzing value delivery based on stakeholder feedback and quantitative analysis.
• Perform standard business analysis functions such as Root Cause Analysis, Process Modeling, Stakeholder Interviews, Stakeholder Mapping, Lessons Learned documentation, Risk…