Seasonal Customer Relations Coordinator

Seasonal Coordinator

Position:
Seasonal Coordinator

Department:
Customer Relations

Reports To:

Customer Relations Management Team

Hourly Rate: $18.00

• Full-time availability (40 hours/week) with potential for overtime
• Open & flexible schedule, including evenings, weekends, and holidays
• Fast learners who are tech-savvy and comfortable navigating multiple systems at once

• Engage with customers via phone (inbound/outbound) and email
• Assist with issues related to online and in-store purchases
• Use problem-solving skills, available tools, and sound judgment to resolve concerns quickly and effectively
• Collaborate with other departments on service or product-related challenges
• Document all interactions accurately within the Zendesk ticketing system
• Identify recurring issues and share insights with the Management Team
• Participate in weekly High Five Team meetings
• Support other tasks and projects as assigned

• Excellent verbal and written communication skills
• Strong problem-solving skills and a collaborative mindset
• Patience, empathy, and the ability to stay calm under pressure
• Sound decision-making, which includes knowing when to escalate or seek support
• Strong follow-up skills and commitment to seeing issues through to resolution
• Ability to thrive in a fast-paced environment
• A positive, team-oriented attitude with a strong work ethic
• Reliable attendance + flexibility to work evenings, weekends, holidays, overnights, and overtime as needed
• Prior experience in customer support or an inbound call center environment is a plus!
• Successfully complete our training program
• New Hire Training will be Monday through Friday, 9AM – 6PM EST
• Final schedules will be determined post-training

• Ability to troubleshoot basic IT issues
• Ability to learn & navigate multiple systems simultaneously
• Experience with Zendesk, OMS, or WMOS is a plus
• Proficient with Microsoft Office Suite and data entry

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.

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