Part-Time AAA Branch Customer Service Specialist

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Part Time Customer Service Harrisburg, PA, US

4 days ago Requisition

Where Helping People Isn’t Just the Job – It’s the Purpose –
Start Your Career with AAA Central Penn!

Join AAA Central Penn and be part of a trusted brand that puts people first. As a Member Specialist at our branch location in Harrisburg
, you’ll step into a high-demand, customer-focused role
. Our members count on us when it matters most—and you can be the reason they leave with peace of mind and a smile. You’ll provide personalized, face-to-face support
, build lasting relationships, and help members get the most out of their AAA benefits.

If you’re looking for a stable, rewarding career opportunity with room to grow, this is your chance to deliver exceptional service while making an impact—starting at $17.65 per hour
.

What Makes This Role Exciting:

• Variety in your day – no two interactions are the same
• Meaningful, purpose driven, face-to-face connections with members in your local community
• A role where you can truly make a difference in someone’s day

What You Will Do to Make an Impact:

• Deliver outstanding customer service by greeting members warmly and providing personalized support in a fast-paced branch environment.
• Drive membership growth and retention by assisting with new memberships, renewals, and account updates.
• Handle everyday member services
  , including maps, Trip Tiks, EZPass, and retail merchandise transactions
  .
• Provide specialty services such as passport photos, International Driving Permits, and foreign currency
  .
• Expand your skillset by becoming a Notary Public (AAA covers the process and support).
• Complete PennDOT services
  , including title transfers, registration, and licensing transactions
  .
• Connect members to the right solutions by referring them to AAA Travel Advisors and Insurance Agents
  .
• Promote AAA products and services by identifying opportunities to enhance the member experience.
• Maintain AAA’s high standards of service excellence
  , ensuring every interaction is positive and professional.

What You Bring:

• High school diploma or equivalent.
• Customer service or sales experience is a plus.
• Willing to become a Notary Public in PA within 12 months (we’ll guide you through it).
• Ability to pass a PA State Police background check for PennDOT services.
• Strong communication skills when helping customers in person, on the phone, or online.
• Good listening skills and ability to make helpful decisions.
• Comfortable adapting to new situations in a fast-paced environment.
• Basic comfort using computers and multiple systems
  .

Our branch is open Monday - Friday from 9:00 a.m.

- 5:00 p.m. as well as Saturday from 9:00 a.m.

- 1:00 p.m.

AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V