Help Desk Analyst - HDA

Position: Help Desk Analyst - HDA25-34585
Job Title: Help Desk Analyst

Location: Harrisburg, PA
Position Type: Contract (6 Months)
Work Arrangement: Hybrid (5 days onsite / 5 days remote)
Pay Rate: $20 per hour
Position Overview

"Navitas Partners, LLC" is seeking a reliable and customer-focused Help Desk Analyst to support end users in a call center environment. This role involves providing first-level technical assistance, resolving common application and login issues, and escalating complex problems to Tier 2 support when necessary. The position follows a hybrid schedule after completion of initial training.
Work Schedule

• Shift Options:
  • 8:00 AM - 4:30 PM or
  • 8:30 AM - 5:00 PM
• Training will be conducted onsite. Once fully trained, the candidate will transition into the hybrid work schedule.

Key Responsibilities

• Provide first-level technical support via phone and email in a call center environment.
• Assist users with login issues, password resets, and application navigation.
• Analyze and troubleshoot business application-related problems.
• Identify whether issues are hardware-related or application-related and document them in the tracking system.
• Escalate unresolved or complex issues according to established procedures.
• Guide users through step-by-step problem resolution.
• Utilize technical databases, documentation, and peer collaboration to research and resolve issues.
• Maintain accurate records of work activities and time spent.
• Communicate clear and timely status updates to users and stakeholders.
• Support system changes, upgrades, and new product implementations as needed.
• Adhere to quality standards and operational procedures.
• Work collaboratively within a team environment and complete assigned tasks efficiently.

Required Skills & Qualifications

• Strong verbal and written communication skills.
• Experience providing technical support in a help desk or call center environment.
• Basic understanding of computer hardware, software, and business applications.
• Ability to follow troubleshooting procedures and escalation protocols.
• Strong customer service and problem-solving skills.
• Ability to manage multiple tasks and work in a structured environment.

For more details reach at

About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.