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Help Desk Analyst
Job in
Harrisburg, Dauphin County, Pennsylvania, 17124, USA
Listed on 2026-01-06
Listing for:
STI
Full Time
position Listed on 2026-01-06
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
- 3+ years Promptly answer help desk phone
- Promptly respond to help desk emails
- Escalate issues to senior staff members by assigning Service Now incidents to the appropriate technical resource
- Perform agency computer repairs, as needed
- Install software/updates on agency computers as needed
- Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports
- Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery
- Create Service Now incidents for all phone and email requests
- Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment
- Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system
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