Strategic Account Manager, Engineering Services

Eaton’s North America Sales division is currently seeking a Strategic Account Manager, Engineering Services. This position is remote within the United States, but must live within 100 miles from a major airport. This strategic, customer-facing leadership role focused on driving long-term growth, executive relationships, and commercial outcomes within hyperscale and multi-tenant data center accounts.

What you'll do:

Job Summary:

• The Strategic Account Manager, Engineering Services is responsible for developing, managing, and growing Engineering Services business within a portfolio of strategic hyperscale and multi-tenant data center customers.
• Serves as the primary executive-level relationship owner, driving customer strategy, fostering partnerships, and identifying growth opportunities that increase revenue and customer value.
• Works closely with Engineering Services, National Accounts Sales, operations, and business leadership to align customer objectives with Eaton capabilities.

Strategic Account Management (60%)
• Own and grow Engineering Services relationships with assigned hyperscale and multi-tenant data center customers.
• Serve as the primary executive-level point of contact and trusted advisor.
• Develop and execute multi-year account strategies aligned to customer priorities and growth objectives.
• Lead account planning initiatives that increase customer engagement and share of wallet.
• Translate voice-of-customer insights into business recommendations.
• Partner with NAS vertical account leaders and Engineering Services leadership.
• Maintain executive ownership of customer satisfaction, account performance, and risk mitigation.

Commercial Leadership (40%)
• Drive Engineering Services revenue growth, profitability, and retention.
• Identify and expand lifecycle services, modernization projects, testing, preventive maintenance, and recurring programs.
• Lead strategic commercial discussions involving pricing, service agreements, and long-term partnerships.
• Support complex quotations with alignment around scope, risk, profitability, and execution.
• Coordinate cross-functional resources to position and deliver solutions.
• Maintain a healthy opportunity pipeline and forecast.
• Drive closure through value-based selling and effective negotiation.

Qualifications:

Required (Basic)

Qualifications:

• Bachelor’s degree required from an accredited institution
• Minimum five (5) years of electrical industry sales/marketing/operations experience
• Possess and maintain a valid and unrestricted driver’s license
• Ability to travel 35% of the time.
• Experience managing national or strategic customer accounts involving multiple stakeholders.
• Demonstrated success growing strategic customer relationships.
• Experience developing account growth plans and revenue objectives.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:

• Experience in engineering services, field engineering, or critical power infrastructure.
• Direct experience supporting hyperscale or multi-tenant data center customers.
• Services-based account management experience
• Familiarity with multi-site service deployments.
• Experience selling service-based solutions and recurring revenue programs.
• Experience engaging executive-level customer stakeholders and leading enterprise-wide account strategies
• Ability to influence cross-functional teams within a matrixed organization.
• Demonstrated experience with customer contract negotiations.

Ideal Candidate Profile:

Strategic account professional with strong executive…