Customer Experience Coordinator

Customer Experience Coordinator

Select Painting LLC — Harrisburg, SD

Full-time | On-site | $24.00 - $30.00/hour DOE

Select Painting is a professional, people-first company specializing in commercial, residential, and industrial painting, flooring, and small remodeling projects. We’re looking for a confident communicator who thrives on connecting with people and delivering a high-touch customer experience from first contact to follow-up.

The Customer Experience Coordinator works closely with leads, customers, and internal teams to support sales and production. This role ensures a seamless, professional experience for every customer while managing digital communications, marketing campaigns, and customer engagement programs.

• Communicate with customers via phone, email, text, and social media to schedule estimates, answer questions, and provide updates.
• Maintain CRM records with detailed documentation of interactions, project details, and customer concerns.
• Proactively nurture customer relationships to ensure satisfaction, loyalty, and repeat business.
• Escalate complex issues to the appropriate team for resolution.

• Qualify inbound leads and assign them to the appropriate sales representative based on territory, service type, or availability.
• Track open estimates and support follow-up efforts to improve close rates.
• Coordinate pre-appointment reminders, estimate confirmations, and post-estimate communication.
• Support onboarding of new customers by ensuring all necessary information is collected and accurately entered into the CRM.
• Serve as a communication bridge between sales, and customers

• Facebook Management:
  Respond promptly to incoming leads, messages, and comments; schedule and publish content in coordination with Marketing.
• Email Campaigns:
  Write, proof, and schedule email blasts; track performance metrics to optimize results.
• Customer Feedback Loop:
  Collect post-project feedback, share insights, and maintain data for continuous improvement.
• Upselling Services:
  Identify opportunities for additional services and coordinate handoffs with sales/project managers.
• Marketing Program Execution:
  Plan and execute mailers, print campaigns, and other promotions; monitor ROI.
• Referral Program Management:
  Maintain referral program, track submissions and rewards, and create quarterly reports.
• Google Review Management:
  Oversee reviews via Real Work Labs and respond promptly to strengthen online reputation.
• Text Software Management:
  Manage inbound and outbound text campaigns; coordinate follow-up with sales and business development.
• Other duties as assigned

• Strong relationship-building and customer service skills
• Confident phone and online communication etiquette
• Problem-solving and conflict-resolution abilities
• High attention to detail and accuracy
• Organized, self-motivated, and goal-oriented
• Excellent verbal and written communication
• Experience with customer account management

• Google Suite
  · Slack
  · Pipedrive
  · Facebook
  · Instagram
  · Mailchimp
  · Text Request

• Previous customer service experience required
• Marketing or administrative experience preferred

• Ability to sit for long periods

• Medical, Dental, Vision, Accident , Short Term Disability and Voluntary Term Life Insurance
• Simple IRA with company match
• Paid Time Off
• 6 paid holidays per year