Customer Service Representative

Are you looking for an opportunity to build a long-term career with a company that will invest in your development?

Merchants Metals is seeking a Customer Service Representative to join our Harrison team. This is an excellent opportunity for someone with customer service experience who is eager to learn, develop new skills, and build a career in manufacturing.

We believe great employees can come from many backgrounds. Whether your experience comes from retail, hospitality, banking, administrative support, call centers, or another customer-focused environment, our experienced team will provide the training and support you need to succeed.

If you have a positive attitude, strong communication skills, and a willingness to learn, we'd like to hear from you.

Pay: $15 an hour

Schedule: Mon-Fri 8 am-5 pm and overtime as needed

As a Customer Service Representative, you will work closely with customers, sales teams, and plant personnel to support daily business operations.

Responsibilities include:

• Assisting customers with questions, orders, and product information
• Entering and processing customer orders accurately and efficiently
• Preparing customer quotes and providing pricing information
• Communicating order status and delivery updates
• Supporting the sales team with administrative and customer service needs
• Researching and helping resolve customer concerns
• Maintaining customer records and account information
• Collaborating with internal departments to ensure excellent customer service
• Learning our products, systems, and industry processes through on-the-job training

• High school diploma or equivalent
• Strong communication and customer service skills
• Basic computer and data entry skills
• Ability to multitask and stay organized in a fast-paced environment
• Positive attitude and willingness to learn
• Dependable attendance and strong work ethic

• Customer service experience
• Administrative or office experience
• Experience working with customers in any capacity

• Monday-Friday schedule
• Hours:
  
  8:00 AM - 5:00 PM
• Overtime available as business needs require
• Comprehensive training provided
• Supportive and experienced team environment
• Opportunity to learn the manufacturing industry
• Career growth potential within the organization
• Stable company with a focus on employee development

The most successful candidates are:

• Coachable and eager to learn
• Customer-focused
• Detail-oriented
• Professional communicators
• Team players
• Motivated to build a long-term career

We've got you covered. Merchants Metals employees give a lot, and we offer benefits that fit their needs. We provide industry-leading coverage and benefits to our people and their qualified family members, including:

• Medical, Dental, and Vision coverage for Employees, Spouses, Dependents &/or entire Family
• Company Paid Life Insurance and Short/Long-Term Disability Insurance
• Convenient 24/7 Doctor Visits through Live Health Online
• Legal Assistance via Legal Shield
• Employee Assistance Program
• Identify Theft Protection
• Access Perks - Discounts on products and services with companies nationwide.
• 401k Retirement Program with a strong company match

In addition to the benefits program, Merchants Metals also provides employees with a competitive wage, career advancement, and training opportunities.