Customer Service Specialist

Job Overview

Job Title: Customer Service Specialist

Reports To: Store Manager

FLSA Status: Non-Exempt

Summary: Builds a loyal customer base by solving customer problems, providing excellent customer service and by making the store experience interactive, engaging, and reassuring by performing the following duties.

• Develops positive customer relationships.
• Serves customers by matching them with just the right products.
• Maintains the visual appeal of the store.
• Makes the most effective use of the store displays.
• Maintains the expertise to explain product features and benefits.
• Responsible for calculating discounts and any promotions as applicable to the rental agreement or sale.
• Ensures the customer folders are set up, filed and maintained properly.
• Qualifies customers for the product.
• Performs regular sales and marketing calls.
• Seeks and maintains knowledge of current products, pricing, sales, promotion, policies, and procedures.
• Assists with creating and verifying rental agreements and educating customers on their agreement.
• Assists with training and developing the stores delivery and installation specialists.
• Assists with managing store inventory.
• Assists with refurbishing store merchandise.
• Completes any other tasks assigned at the discretion of management.

Entry level

Full-time

• Other
• Retail