Client Services Representative

Pay Range: $20.15hr - $22.16hr Job Overview:
Answers and resolves telephone inquiries and requests initiated by customers or prospective customers in a prompt, accurate, and courteous manner. Responsibilities:
Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests, and complaints competently and courteously. Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately. Complete all required documentation associated with the handling of calls and maintain complete and accurate records. Report laboratory results to clients and patients using established protocols.

Follow through in a timely manner to resolve all issues and concerns. Provide education and guidance to clients about lab processes. Escalate issues as appropriate to keep supervisor informed of client concerns, problems, or deviations from established procedures. Perform other duties as assigned to meet business needs or customer requirements. Required

Work Experience:

One (1) year of customer service or related healthcare experience is required. Must have hands-on knowledge of medical terminology. Must have strong time management and organizational skills. Preferred

Work Experience:

Previous related healthcare experience preferred. Knowledge:
Proper telephone etiquette to handle customer inquiries. Basic knowledge of operating office equipment. Understand the importance of quality service and how it is measured.

Skills:

Excellent interpersonal and communication skills necessary to effectively interact with customers and co-workers. Proficiency in basic computer skills (Word, Excel, Outlook). Ability to multi-task and work in a fast-paced environment. Strong organizational skills. Ability to analyze and solve problems. Good listening skills. Ability to maintain a professional and tactful manner in stressful situations. Ability to deal with client information in a confidential manner.

EDUCATION:

High School Diploma or Equivalent (Required).

Physical Requirements (Due to nature of job, The candidate must have):
Ability to sit for long periods of time. Ability to repeat motions that may include the wrists, hands, and fingers, such as typing. Benefits:
Our Benefits Include:
Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc.

is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers.

Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.