Medical Assistant​/Clinical Service Specialist- West

Overview

Medical Assistant/Clinical Service Specialist – West Harrison, NY. Vivo Infusion is seeking a motivated and detail-oriented Medical Assistant/Clinical Service Specialist to join our infusion team. This role requires a strong healthcare administrative background with expertise in scheduling, authorizations, and benefits verification. The ideal candidate is self-driven, able to work independently, and possesses excellent communication skills.

Location:

2 Westchester Park Dr, Ste 101A, Harrison, NY 10604

Employment type:

Full-Time | 30+ hours

Schedule:

Wednesday – Saturday, 8:00 am – 6:00 pm

Reports to:

Clinical Operations Manager

• Manage and support all front-end operations of the infusion center, including answering phone calls, greeting patients, maintaining a clean and organized environment, processing payments, accepting deliveries, and overseeing incoming mail.
• Proactively review patient cancellations and reschedule treatments to ensure the treatment plan is followed; communicate changes to the Clinical Operations Manager and nursing staff; remind patients of upcoming appointments.
• Receive deliveries, verify invoices for accuracy, coordinate with the Clinic Manager to authorize payment, and forward to Vivo Accounts Payable.
• Schedule patients for follow-up infusion treatments and coordinate with the Patient Care Navigator team.
• Collaborate with referring providers to obtain and file medical records; maintain HIPAA-compliant handling of patient records and documents.
• Maintain information systems, prepare reports, and manage statistical records as requested by the Clinic Manager.
• Assist with clinical inventory management in collaboration with the Clinical Operations Manager.
• Foster positive, collaborative relationships with staff, referring offices, ancillary departments, and external agencies.

• High school diploma or equivalent required.
• 2 years of administrative experience in a healthcare environment required.
• Medical Assistant Certification or Medical Office experience preferred.
• 1 year working with insurance authorizations, benefits verifications, and billing preferred.
• Working knowledge of medical terminology required.
• Active CPR/BLS prior to starting work required.
• Intermediate typing (50+ wpm), MS Office proficiency, and experience with billing databases and office equipment.
• Potential travel to other local Vivo clinics to provide administrative support if needed.

• Medical, Dental, Life, Vision; option for HSA with employer contribution
• 401(k) with match up to 4%
• PTO accrual 4+ weeks/year, PTO buy-back, and PTO donation program
• Wellness Reimbursement Program - $360 annually
• Employee Referral Bonus - uncapped
• Tuition Assistance Program
• Employee Assistance Program;
  Short & long-term disability (employer-provided)
• And more

• Pay Range: $23.00 - $25.00 per hour
• Bonus Plan Target: 5% annually (based on performance)
• Private Equity for the Greater Good - Company-wide Employee Ownership Program

• Desired privacy and recruitment notices are posted on Vivo Infusion careers page.
• Location details, environment, and duties reflect a medical office setting with standard clinical equipment noise.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.