AV Support Technician

• Location 700 Anderson Hill Rd,Purchase, NY, 10577,United States
• Base Pay $21.00 - $23.00 / Hour
• Job Category IT Support
• Industry Food and Beverages
• Employee Type Full-Time Non-Exempt
• Required Degree High school

• Phone

This role requires a combination of advanced audio-visual technical expertise, effective communication, strong problem-solving skills, and a commitment to delivering reliable AV and event support for business-critical meetings and collaboration spaces.

As an AV and Microsoft Teams Rooms Technician, your detailed responsibilities include:

• · Lead the planning and delivery of AV and event support services for executive meetings, Town Halls, webinars, and enterprise-wide events, including strategic communications involving executives.
• · Determine appropriate event spaces and room configurations, and ensure flawless execution through proactive planning, testing, dry runs, and real-time event management.
• · Configure, operate, and troubleshoot video switchers, multi-camera setups, PTZ camera controllers, microphone systems, confidence monitors, displays, and related AV equipment.
• · Perform room readiness checks, dry runs, and end-to-end testing before important meetings, executive sessions, Town Halls, and other high-profile events.
• · Perform preventative maintenance and routine health checks on AV and conferencing equipment to identify and resolve potential issues before they affect meetings or users.
• · Manage and maintain Microsoft Teams Rooms, Poly Com Rooms and video conferencing spaces, ensuring AV systems remain operational, reliable, and ready for daily business use.
• · Monitor room health and respond quickly to critical AV incidents and meeting-impacting issues, prioritizing business-critical and executive-facing meetings and events.
• · Diagnose and resolve AV hardware, software, peripheral, and connectivity issues, coordinating with internal support teams or vendors when escalation is required.
• · Assist with AV system deployments, room standardization, configuration changes, technology refreshes, and improvements to maintain consistency across meeting spaces.
• · Validate room functionality following maintenance, repairs, upgrades, software or firmware updates, and equipment changes before returning rooms to service.
• · Maintain accurate AV asset inventories and equipment records, including hardware details, room configurations, replacements, upgrades, warranties, and lifecycle requirements.
• · Communicate clearly with users, event owners, executives, support teams, and vendors before, during, and after meetings or events.
• · Stay current with AV technology trends, Microsoft Teams Rooms capabilities, firmware and software releases, and industry best practices.
• · Demonstrate flexibility and composure while supporting high-visibility events and resolving urgent technical issues in a dynamic enterprise environment.
• · Share technical knowledge and best practices with support teams to improve AV service quality and operational readiness.

• • Bachelor’s or master’s degree in information technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant work experience

• • Minimum of 3 years’ of hands‑on experience in a AV support, Desktop Support, or IT support capacity.
• • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.

• • CompTIA A+ certification or equivalent vendor-neutral credential.
• • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

• · Proven work experience as an…