Sr. Workplace Experience Manager

Job Title

Sr. Workplace Experience Manager

Job Description Summary

The Workplace Experience Manager is a key member of the Cushman & Wakefield onsite account team and serves as a champion for the employee experience within the workplace. This role is responsible for developing and executing workplace experience strategies that leverage hospitality, technology, workplace design, amenities, and services to create an engaging, productive, and seamless workplace environment. The Workplace Experience Manager will use both quantitative and qualitative employee insights to identify opportunities, develop innovative solutions, and enhance the overall workplace experience.

Working closely with cross-functional teams, this individual will drive initiatives that support employee engagement, well-being, retention, and organizational culture. A significant component of this role includes leading workplace experience and employee engagement programs, from strategic concept development through execution. The successful candidate will serve as a program manager for a portfolio of events, activations, and culture-building initiatives, partnering with client stakeholders and business units to create impactful experiences that strengthen employee connection and reinforce organizational priorities.

This role also provides direct leadership to a team of Workplace Experience professionals and requires a proven ability to coach, develop, and motivate employees while maintaining exceptional service standards. The ideal candidate is a hospitality-driven leader with exceptional interpersonal skills, a proactive mindset, and a passion for creating meaningful experiences. They are highly collaborative, comfortable engaging with stakeholders at all levels, and thrive in fast-paced environments where service excellence is paramount.

Job Description

• Provide direct oversight and day-to-day leadership for Workplace Experience team members across assigned locations.
• Lead, coach, and develop a team of Workplace Experience professionals through regular one-on-one meetings, goal setting, performance reviews, development planning, and ongoing feedback.
• Manage staffing schedules, performance expectations, coaching, talent development, and recognition efforts to ensure consistent service excellence.
• Foster a culture of hospitality, accountability, creativity, collaboration, and continuous improvement across all onsite service teams.
• Serve as an escalation point for workplace experience-related issues, ensuring timely resolution and communication.
• Provide leadership across employee engagement, hospitality services, event management, and workplace operations.
• Lead hospitality training programs for Cushman & Wakefield teams and strategic service partners.
• Partner with leadership to support talent planning, succession planning, and team development initiatives.

• Serve as the primary program manager for workplace experience, employee engagement, hospitality, and cultural initiatives across the client portfolio.
• Partner with Facilities Management, Design & Construction, Occupancy Planning, Communications, Technology, Events, Human Resources, and other cross-functional teams to develop and implement workplace experience programs aligned with client objectives.
• Develop and execute an annual calendar of employee engagement programs, workplace activations, events, recognition initiatives, and community-building experiences.
• Lead events from concept through execution, including strategic planning, creative development, budgeting, stakeholder engagement, vendor management, communications, logistics coordination, and post-event evaluation.
• Partner with business units and client stakeholders to translate ideas and objectives into meaningful workplace experiences that support culture, engagement, and business priorities.
• Leverage employee feedback, workplace utilization data, customer satisfaction metrics, and operational insights to identify opportunities and enhance service delivery.
• Support the development and execution of short- and long-term workplace experience strategies, initiatives, and activation programs.
• Establish and maintain workplace experience standards, guidelines, and best practices.
• Continuously evaluate emerging workplace trends, technologies, amenities, and employee expectations to identify opportunities for innovation.
• Measure and communicate program success through participation rates, employee…