Operations Coordinator

Working Title:

Housing Operations Coordinator

State Role

Title:

Administrative and Office Specialist III

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt:
Eligible for Overtime

College/Division: Student Life and Involvement

Department: 300000 - Residence Life Admin

Pay Rate: Pay Range

Specify Range or Amount: $45,000 - $48,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? N/A

Beginning Review Date: 12/15/2025

At James Madison University (JMU), we're more than just a publicly funded institution - we're a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.
Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.
At JMU, we believe in Being the Change - and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.
Discover what makes JMU a great place to work: bit.ly/JMUEmployment

The Office of Residence Life at James Madison University is accepting applications for a Housing Operations Coordinator. The Office of Residence Life is committed to designing and maintaining a caring environment that encourages academic success, respect, personal growth, and responsibility to one's community.
The Housing Operations Coordinator reports to the Assistant Director of Housing Operations and supports the mission of the Office of Residence Life by managing residence hall card access for students, faculty, staff, and affiliates, coordinating processes and logistics associated with housing operations, and supervising the student assistant staff in the housing office.

• Manages residence hall card access for students, faculty, staff, and affiliates to ensure the safety and security of residential students
  • Ensures that all on-campus students as well as faculty, staff, and affiliates who need residence hall access have the correct and appropriate access.
  • Manages requests for residence hall card access as appropriate.
  • Troubleshoots residence hall card access issues with Card Services staff.
  • Creates and disseminates weekly timer reports.
• Coordinates the early arrival process for fall and spring semester
  • Disseminates information to departmental offices about the early arrival process.
  • Presents early arrival information and communicates consistently about the process to campus partners (e.g., athletic teams, organization advisors, student supervisors, etc.).
  • Tracks all requests for early arrival housing and updates information in housing software as appropriate.
  • Communicates with students about arriving early.
  • Coordinates card access for all early arrivals to maximize security.
  • Creates temporary housing assignments for off-campus student athletes living on campus during the early arrival time period.
• Coordinates the housing process for Thanksgiving and Spring breaks
  • Manages the break housing application process.
  • Works closely with community development staff to ensure we have appropriate staffing in the open halls.
  • Communicates the details associated with staying over break with residents via email.
  • Assigns students to temporary spaces in open buildings, as needed.
  • Coordinates key pick up and card access for residents staying over break.
  • Communicates to…