Resident Services Assistant- Independent Living; (Part-Time

Resident Services Assistant – Independent Living (Part Time)

Job Type: Part-time

Location:

3935 Sunnyside Drive, Harrisonburg, VA 22801

Hours:

20 hours per week during weekdays 8:00 AM – 4:30 PM

If you are looking for a position with flexibility & no weekends, this could be the job for you!

The Resident Services Assistant’s primary responsibilities are to provide support to the operations of the Residential Living department, including administrative/clerical support and ensuring residents’ needs are met. In this role, you will orient new Independent Living residents, assist with the planning process for moves, handle resident and guest inquiries, and support the community’s service program.

• Project a professional image of Sunnyside at all times.
• Act as administrative/clerical support including project work for the Residential Living department.
• Work with new residents to ensure a smooth move‑in and orientation process.
• Assist residents, families and powers of attorney with transitions of level of care and clearance of independent living residence.
• Provide support for Sunnyside’s service program to respond to and meet the needs of residents.
• Answer incoming calls promptly and courteously.
• Take and forward messages accurately; notify staff of emergency messages promptly.
• Greet visitors and guests with warmth and sincerity and provide accurate information.
• Handle transactions and deposits for the accounting department and keep records of accounts receivable.
• Maintain room and guest accommodation reservations and calendars.
• Assist with maintenance of Touchtown and Resident Apps data programming.
• Be knowledgeable of the copy machine and its functions.
• Maintain a neat and clean work area at all times.
• Other duties as assigned.

• Education and experience equivalent to an associate’s degree.
• Efficient operation of computer and office equipment; ability to learn and operate new software and assist others.
• Proficient in Microsoft Office (Word, Excel, Publisher, PowerPoint).
• Previous administrative/clerical experience preferred.
• Ability to multi‑task while maintaining attention to detail.
• Prior work experience in the long‑term care industry or working with older adults preferred.
• Ability to communicate with older adults with varying mental and physical capabilities.
• Ability to work with confidential information and maintain its integrity.
• Ability to process information accurately, make appropriate decisions, and take appropriate action based upon the information available.
• Sincere interest in working with the elderly.
• Be creative, positive, energetic, organized, and patient.
• Strong customer service skills; maintain a hospitality approach when engaging all individuals.
• Ability to work with a flexible schedule.
• Valid driver’s license.

This job operates in an environment with activity rooms and office space with normal lighting levels, temperature ranges, air quality, ventilation and noise levels. Special events and temperatures vary with the season and location. The physical demands described here are representative of those the employee must meet to perform essential functions. Employees are frequently required to sit for long periods, routinely sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 lb or less and occasionally more than 40 lb.

The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. General hazards related to operation and maintenance of office equipment. Minimal hazards if universal precautions are followed.

• Part‑time schedule with flexible shifts
• Supportive, team‑focused culture
• Meaningful work serving our residents and community
• Comprehensive training and development opportunities

Join a team you’ll be proud of at Sunnyside Retirement Community, where every team member is encouraged to S.H.I.N.E:
Service Before Self, Hospitality with Heart, Inspiring Excellence, Nothing Less Than the Best, and Enjoy Your Journey. At Sunnyside, you’ll find flexibility, growth opportunities, and a supportive team culture. Our 150+ acre campus in the Shenandoah Valley offers a welcoming environment for both residents and staff.

• Flexible scheduling
• Paid time off (even for part‑time roles)
• Growth and on‑site training opportunities
• 401(k) with employer matching
• Access to our wellness and vitality centers
• Employee assistance program
• Referral bonus program