Administrative Control Program

Working Title:
Administrative and Work Control Program Support

State Role

Title:

Administrative and Office Specialist III

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt:
Eligible for Overtime

College/Division: Business Services

Department: 100250 - FM Administration

Pay Band: 3

Pay Rate: Pay Range

Specify Range or Amount: $42,000-$45,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 10/29/2026

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?

We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:

• Generous Leave:
  Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage:
  Access high-quality health insurance options that fit your needs.
• Retirement Options:
  Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being:
  Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program:
  Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change - and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

Facilities Management at JMU has an open position for an Administrative and Work Control Program Support. This position will serve as a coordinator & central point of contact in the Work Control department for techs, staff and customers on campus from origination to completion. This position will have the working hours of Monday
- Friday 11am-7pm.

• Reviewing all work orders to verify correct locations, shops, account codes and statuses
• Reviewing, approving or rejecting work order requests
• Initiating work orders
• Generating and completing incoming estimates
• Researching and responding to customer requests for emergency work, special instructions, status or changes to work orders/projects
• Communicating emergency and non-scheduled work needs with supervisors and tradesmen using department's 2-way radio
• Ensuring all necessary information is communicated to supervisor and next working shift
• Communicating with customers with updates and what corrective action is being taken

• Ability to work independently with minimal supervision and exercise appropriate judgment
• Ability to work well under pressure while staying organized, prioritizing and meeting deadlines
• Ability to work well with supervisors, managers and work collaboratively with others
• Effective verbal and written communication skills to interact with department staff, faculty and students
• Experience working in a maintenance or trades environment
• Basic accounting knowledge
• Ability to learn campus computer programs
• Ability to provide a positive customer service image
• Availability to temporarily work another shift based on business needs

Employment is contingent upon the successful completion of a criminal background check.

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