Human Services Assistant III

Title Description
- Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. This position provides administrative/clerical support and customer/personal services to assist the Family Services Specialists. Transcribes dictated tapes, operates various computer systems to conduct searches for initial applications, renewals and re-certifications and/or to update information. Prepares and mail correspondence, provides written and /or oral documentation regarding clients contact, verifications letter, provides direct administrative support to Family Services Specialist such as transcription, typing, pulling files and creating forms, researches and purges case records, sets up case flies, typing or labeling case files, and completing forms,answers incoming calls and responds to inquires, provides information to client.

conducts business with public, employees and other departments,answeringquestionsand providingguidance,requiring the ability to assessthe situation and determine a planofaction;interprets,explains andgathersinformationregarding specific program services,policies, and procedures;proofreads work of others;setsuphardwareor loads software undercarefullycontrolledparameters; composes routine,non-routine, sensitive and confidential memos,reports, forms ofother correspondence, documents client contact in appropriate record, prepares a variety of financial,statistical forms and reports,case documentation and court reports;keys information intoOASIS,coordinates annual

Holiday with Santa for agency clients and other assigned

Considerableknowledgeof principles and processes forprovidingcustomer and person services(includingcustomerneeds assessment, meetingof qualitystandardsfor services, and evaluation of customer satisfaction) structure and content ofthe English language the meaningandspellingofwords,rulesofcomposition,and grammar;and administrative and clerical procedures and systemssuchas word processing,spreadsheets, managing files and records, and otherofficeprocedures and terminology, mathematics and research methods; and eligibility requirements for programs assigned; and available community resources.

Some knowledge oflaw,regulations, requirements, and policies of

Local,State, and Federal social,assistance andhousing programs.

• Support staff for Family Services Specialists in the Child Protective Services, Adult Protective Services and Foster Care.
• Demonstrate the ability to communicate both verbally and in writing effectively with program participants
• Researches client information;
• Provides information to clients seeking services via phone and email;
• Researchesa variety of databases to obtain and/or verify information needed to process forms
• Skills in operation a variety of automated office equipment including calculator, fax/copier and computer-driven word processing, spreadsheet, graphics and file maintenance programs.
• Plan, organize, manage and prioritize own workload;
• Schedule; establish and maintain working relationships with clients, professional, co-workers and the public sufficient to exchange ideas and coordinate activities;

Considerable knowledge of office practices and procedures; agency policies and procedures as related to the subject area; and personal computer and office and agency software. Working knowledge of: basic math, accounting and bookkeeping;
English, grammar, and use of the dictionary; and laws, rules, regulations pertaining to the subject area. Some knowledge of technical aspects of program area.

Demonstrated ability to communicate both verbally and in writing effectively with program participants; work independently and as a team member; plan, organize, manage, and prioritize own workload/ schedule; establish and maintain working relationships with clients, professional, co-workers and the pubic sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures from multiple levels of staff; counsel; organize, and postdate from records, reports and other sources using the appropriate format;

exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms, charts, and graphs; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; computer…