Personnel Assistant III - Passport Administrative Support

## Personnel Assistant III - Passport Administrative Support Apply:
Ft Eustis-VA:
Full time:
Posted Yesterday:

* Make an impact by joining Service Source, a champion for people with disabilities. Explore new opportunities! Service Source is an organization of talented people who drive innovation, embrace change, and
* * strengthen communities**.
* As a qualified nonprofit agency operating within the Ability One program, Service Source hires persons with significant disabilities. For the majority of direct labor positions, Service Source will obtain documentation of a significant disability as per the JWOD Act.

The Military Passport Administrative Support Clerk provides administrative and customer-service support to a military installation passport office. The clerk assists service members, civilian employees, and eligible family members with preparing passport application packages associated with authorized government travel. Responsibilities include scheduling appointments, explaining published application instructions, conducting preliminary completeness reviews, maintaining tracking records, and coordinating documentation with designated government passport agents.

This position requires in-depth subject-matter knowledge and judgment to process applications consisting of numerous steps that vary in nature and sequence while supporting accurate, timely processing, protecting personally identifiable information, and maintaining accountability for documents entrusted to the office.  
** Primary Duties*
* ** Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
** These duties and responsibilities will be rated on the Annual Performance Review.
* Conduct preliminary completeness reviews of passport and visa application packages, identifying missing fields, apparent inconsistencies, or missing supporting documents and preparing packages for review and execution by the designated government passport agent.
* Support passport and visa-related administrative processing for authorized government travel in accordance with current agency instructions.
* Enter and update application information in authorized tracking systems and maintain appointment records, submission logs, correspondence, and status reports.
* Prepare transmittals and shipment materials for government-reviewed packages and dispatch them only as authorized by office procedures.
* Receive, log, safeguard, route, and release passports and supporting documents while maintaining custody records and required receipt acknowledgments.
** Additional Responsibilities
*** Monitor pending cases and communicate documented status information without guaranteeing issuance or delivery dates; elevate urgent travel needs, returned packages, and unresolved discrepancies to the government point of contact.
* Protect personally identifiable information and sensitive travel information through approved storage, access, transmission, retention, and disposal practices. Promptly report suspected loss, unauthorized disclosure, or document irregularities through established channels.
* Maintain current forms, checklists, supplies, and desk procedures; complete required training and support authorized records reviews and quality-control activities.
* Provide workload and processing-status information to the contractor supervisor and authorized government contacts as required by the contract.
* Process passport and visa photographs, as applicable.
* Support the installation reassignment briefing and provide updates on passport processing procedures.
* Consolidate statistical data and submit appropriate information weekly and monthly as required.
* Maintain updated training slides to assist customers in completing applications correctly.
* Maintain current knowledge of all changes implemented by the State Department that affect passport processing and disseminate information as appropriate.
*
* Qualifications:

Education, Experience, and Certification(s)
*** High school diploma or equivalent required.
* Experience supporting a military installation, government travel office, personnel office, or passport-processing operation preferred.
* Familiarity with permanent change of station and temporary duty travel documentation preferred.
* Familiarity with special-issuance passport terminology and the distinction between official-travel and personal-travel passport services preferred.
* Experience maintaining document-custody logs, preparing controlled shipments,…