Branch Specialist

Branch Specialist

F&M Bank (Farmers & Merchants Bank)

This position assists the Branch Manager and Assistant Branch Manager in the day‑to‑day operations of the branch, ensuring alignment with Farmers & Merchants goals, policies and procedures. The Branch Specialist answers questions in the office during the absence of the Branch Manager and Assistant.

• Assist in the day‑to‑day branch operations and policy compliance.
• Provide leadership in product knowledge, analyze customer needs, and promote bank services and products.
• Maintain quality service to all customers and support two branch and operations functions.
• Float across Branch, Head Teller, Customer Service Representative II, or Loan Secretary roles as a utility person.
• Assist in developing knowledgeable and capable employees.
• Handle customer inquiries, resolve problems, and provide excellent customer service.
• Perform teller functions such as opening accounts and operating a teller window when needed.
• Answer incoming telephone calls promptly, transfer calls, and take and deliver messages.
• Maintain a neat and orderly work area and secure negotiable and confidential information.
• Represent the bank professionally and courteously in person or by telephone; engage with community and civic organizations to promote goodwill.
• Assist in cross‑training, staff sales development, and routine personnel issue resolution with branch management.
• Perform other duties as assigned to meet branch needs.

• High school graduate with three to five years of branch experience.
• Proficient keyboarding and calculator/computer use.
• Excellent communication, interpersonal, and leadership skills with effective supervisory abilities.
• Fully experienced in at least two branch areas (Teller, Customer Service Representative, or Loan Secretary) and knowledgeable of branch support functions.
• Must be fully knowledgeable of head teller or Customer Service Representative responsibilities.
• Ability to multitask, work efficiently, and maintain accuracy amid frequent interruptions.
• Outgoing and pleasant personality with above‑average knowledge of bank branch operations.
• Physical ability to stand or sit for extended periods, lift up to 50 lbs, and concentrate for extended periods.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.