Bilingual Call Center Specialist; English​/Spanish

Career Opportunities with Anicira Veterinary Center

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Full-Time | Monday–Thursday

Pay: $21 - $22 per hour

Location:
Onsite, Harrisonburg, VA

BILINGUAL PROFICIENCY

REQUIRED:

Applicants must be proficient in speaking both English and Spanish to be considered for this position.

At Anicira, everything we do is driven by our commitment to improving the quality of life for cats and dogs in our communities. As a nonprofit veterinary organization, we provide a variety of programs and veterinary services designed to make high-quality veterinary care affordable and accessible to all.

We are seeking a compassionate, dependable, and service-oriented Bilingual Call Center Specialist (English/Spanish) to join our Resource Center team.

In this important role, you will serve as a vital connection between pet owners and the veterinary care their pets need. You will help clients navigate services, schedule appointments, understand available resources, and feel supported throughout their experience with Anicira.

The ideal candidate is an excellent communicator who thrives in a fast-paced environment, enjoys helping people, and shares our passion for making veterinary care accessible to families and pets in need.

Must be proficient in speaking both English and Spanish. This is a mandatory requirement for the position.

Must be able to communicate fluently, clearly, and professionally with English- and Spanish-speaking clients.

Must be comfortable explaining veterinary services, appointment information, fees, and other important details in both languages.

Bilingual proficiency may be evaluated during the interview and selection process.

Additional Qualifications

The successful candidate will:

Demonstrate excellent verbal and written communication skills.

Provide compassionate, professional, and nonjudgmental client service.

Treat clients and team members with kindness, respect, and understanding while appreciating cultural differences.

Work independently while also collaborating effectively as part of a team.

Demonstrate strong problem-solving skills, sound judgment, and the ability to think quickly.

Remain calm, patient, positive, and professional during challenging or emotionally sensitive client interactions.

Be comfortable learning and utilizing veterinary practice management software, multi-line telephone systems, and other technology.

Possess strong organizational skills, attention to detail, and the ability to manage multiple priorities.

Thrive in a fast-paced, high-volume call center environment.

Demonstrate reliability, adaptability, and a genuine commitment to Anicira's mission.

Previous experience in veterinary medicine, customer service, or a call center environment is preferred but not required.

Responsibilities include, but are not limited to:

Deliver exceptional, compassionate client service during every interaction.

Answer incoming calls and assist English- and Spanish-speaking clients with appointment scheduling, general inquiries, and information about Anicira's veterinary services.

Manage a multi-line telephone system while efficiently and accurately prioritizing incoming calls.

Communicate professionally, positively, and compassionately, particularly when assisting clients experiencing stressful or emotional situations.

Clearly explain…