Associate Director for Technology and Accommodation Services - Office of Disability Services

Working Title:

Associate Director for Technology and Accommodation Services - Office of Disability Services

Administrative and Professional Faculty

Administrative & Professional (Non-teaching Faculty)

Full-Time

Exempt:
Not Eligible for Overtime

Accessibility and Belonging

100170 - Office of Disability Services

$72,000 - $75,000

Mission
We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives.
Vision
To be the national model for the engaged university: engaged with ideas and the world.
Who We Are
Situated in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is a vibrant community with a population of approximately 52,000. Harrisonburg is conveniently located approximately 120 miles from Washington, D.C. and Richmond, VA.
JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and supportive environment for students, faculty and staff. The student body includes approximately 21,000 undergraduate and 1,800 graduate students, with over 1,000 full-time instructional faculty.
JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master’s and doctoral levels. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

The Associate Director for Technology and Accommodation Services in the Office of Disability Services provides strategic leadership for programs that deliver accommodations related to accessible media, assistive technology, assessments, and note taking, while supervising program leaders and ensuring compliance with institutional policies and legal standards. This role administers the university’s disability services data system, provides direct student services, leads training and outreach initiatives, and drives departmental planning, assessment, and cross-campus collaboration.
This is a full-time, in-person role in Harrisonburg, Virginia.

• Leadership and strategic oversight of student accommodation services, including accessible media, assistive technology, assessment accommodations, and note taking accommodations, by collaborating with program area leaders and ensuring alignment with university policy and legal standards.
• Provide leadership support to program area leaders in developing reports, documenting impact, identifying key performance indicators, prioritizing initiatives, resolving issues, and creating and refining policies, procedures, and guidance materials.
• Oversee planning, procurement, and stewardship of resources related to technology and accommodation services in accordance with institutional procedures.
• Lead and support the development, integration, and continuous improvement of assessment and evaluation practices using data-driven insights to monitor key performance indicators and ensure alignment with strategic goals and compliance with legal standards.
• Develop and sustain cross-divisional partnerships for ongoing quality improvement in areas of oversight.
• Provide consistent and timely support to the ODS Director.

• Independently manage systems procedures for effective operation. Procedures include, but are not limited to, completing management reports, establishing user rights, monitoring data imports, and publishing each semester.
• Update and maintain access request forms/procedures, system contract evaluations, system reviews, and system management plans in consultation with the Director and in compliance with IT/Procurement requirements.
• Lead system improvement efforts, including communication, troubleshooting, and implementation of improvements.
• Coordinate RFP processes and facilitate effective communication with vendors, department staff, and campus constituents.

• Conduct individualized assessments of accommodation requests to determine eligibility for reasonable accommodations…