Student Advisor and Outreach Coordinator - Department of Computer Science

Working Title:
Student Advisor and Outreach Coordinator - Department of Computer Science

State Role

Title:

N/A

Position Type:Administrative & Professional (Non-teaching Faculty)

Position Status: Full-Time

FLSA Status:Exempt:
Not Eligible for Overtime

College/Division: College of Integrated Science and Engineering

Department: 100061 - Computer Science

Pay Band:N/A

Pay Rate:Commensurate with Experience

Specify Range or Amount:

Is this a JMU only position?No

Is this a grant-funded position?No

Is this a Conflict of Interest designated position?No

Beginning Review Date:11/06/2026

Mission
We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives.
Vision
To be the national model for the engaged university: engaged with ideas and the world.
Who We Are
Situated in the heart of Virginia's beautiful Shenandoah Valley, the city of Harrisonburg is a vibrant community with a population of approximately 52,000. Harrisonburg is conveniently located approximately 120 miles from Washington, D.C. and Richmond, VA.
JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and supportive environment for students, faculty and staff. The student body includes approximately 21,000 undergraduate and 1,800 graduate students, with over 1,000 full-time instructional faculty.
JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master's and doctoral levels. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

The Department of Computer Science (CS) invites applications for a full-time, 12-month Student Advisor and Outreach Coordinator for Computer Science and Information Technology. Reporting to the Academic Unit Head, this position serves undergraduate students in both programs (as needed) through developmental academic advising, proactive student-success and retention support, transition and community programming, and outreach to prospective students.
The successful candidate will join a collaborative advising and faculty team and will work closely with department leadership, campus partners, student ambassadors, and student organizations. This is an excellent opportunity for a student-centered professional who enjoys combining one-to-one advising with program coordination, outreach, and thoughtful use of data to improve the student experience.

• Provide developmental academic advising to an assigned caseload of CS and IT students through individual and group meetings, both in person and virtually.
• Help students develop academic plans that reflect their interests and goals and accurately address General Education, major, admission, progression, and degree requirements.
• Participate in transfer-student advising, first-year orientation, and other department and university advising programs.
• Monitor academic progress; conduct proactive outreach; coach students in effective help-seeking and self-advocacy; and connect students with appropriate university resources.
• Support students experiencing academic difficulty, including students on probation or suspension, in understanding expectations and developing realistic improvement plans.
• Coordinate the IT Ambassador Program, including ambassador selection, onboarding, training, scheduling, resources, and assessment.
• Plan prospective-student outreach such as email and postcard campaigns, departmental tours, information sessions, admitted-student programs, and visits from prospective students and families.
• Identify and attend appropriate recruiting events at local and regional high schools, community colleges, and university programs, and help keep prospective-student web content accurate and current.
• Organize welcome, transition, and retention activities for newly admitted, transfer, and continuing students, including Welcome Wagon, open houses, and other departmental events.
• Host student information events and community activities that connect students with faculty, peers, alumni, employers, organizations, research, internships, and other opportunities.
• Maintain accurate and confidential advising and program records; curate student and activity data; and contribute information for the departmental annual report, assessment, planning, and…