Front Office Specialist

Job Details

Job Location: Stone Port - Harrisonburg, VA 22801

Join our mission to provide patient-centered healthcare that is accessible and affordable for all.

Pay Rate: $16.00/hr

Position Summary

A Patient Experience Coordinator at the Healthy Community Health Center is a vital part of providing patient-centered healthcare that is accessible and affordable for all. Our Patient Experience Coordinators are part of a friendly and energetic team of professionals who support the health center in achieving patient centered medical care. The Patient Experience Coordinator is crafts a patients first impression through the phone or upon arriving at the health center.

Responsibilities

• Answering phones, locating and organizing patient records, and working collaboratively with all departments within the Health Center.
• Maintaining patient demographics and insurance records.
• Answering preliminary non-medical questions for patients.
• Organizing clinic calendars.
• Check in patients.
• Verifying demographics, insurance and sliding scale eligibility.
• Serving as a liaison between medical professionals and patients.
• Prepare the patients to have a successful interaction with the Health Center.
• Other responsibilities as assigned.

Required

Skills and Abilities

• Team members are expected to demonstrate successful professional practices, patient care coordination, ethical accountability, and the preservation of patient and staff confidentiality.
• Must be able to organize patient information.
• Basic addition and subtraction mathematics skills.
• Proven typing skills.
• Ability to multitask such as: answering phones, greeting patients, entering information in a computer system.
• Possess good interpersonal skills.
• Able to work effectively with co-workers and the public.

Education and Experience

• High school diploma or equivalent
• Fluent in another language other than English preferred

Physical Requirements

• Sedentary work includes sitting for long periods of time.
• Light work, lifting up to 10 pounds.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
• Hearing is required to perceive information at normal spoken word levels.
• Visual acuity is required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities.
• Regular contact with staff members and general public is required.

Work Location

You may be required to travel to any of our sites as part of your responsibilities at any time.