Windows Systems Engineer

Windows Systems Engineer

State Role

Title:

Information Technology Specialist II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Exempt:
Not Eligible for Overtime

College/Division: Information Technology

Department: 100212 - IT - Infrastructure Services

Pay Rate: Maximum Starting – $75,190.00

At James Madison University (JMU), we’re more than just a publicly funded institution – we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

• Generous Leave: paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: high‑quality health insurance options that fit your needs.
• Retirement Options: benefits through the Virginia Retirement System.
• Employee Well‑Being:
  Balanced Dukes program promotes wellness and work‑life integration.
• Tuition Waiver Program: advance your education with a tuition waiver for undergraduate and graduate courses taken at JMU.

James Madison University Information Technology is currently hiring a Windows Systems Engineer. As a member of a team of Systems Engineers, the Windows Systems Engineer is primarily responsible for Exchange on‑prem and online email services in a hybrid environment, with additional responsibilities including routine and advanced system administration and customer support of cloud and on‑premise Windows software and systems. This is an on‑site position with a rotating on‑call responsibility that requires on‑site presence within one hour of being paged.

It includes the opportunity for hybrid work options.

• Maintain and support the email environment, including Exchange and Postfix on‑premises and Microsoft 365 cloud products to perform at acceptable levels, including managing SPF/DKIM/DMARC and tenant quotas.
• Administer, troubleshoot, upgrade, patch, mitigate vulnerabilities, and resolve tickets for Email and related communication and collaboration systems.
• Support Microsoft Windows physical & virtual servers and applications managed by the Windows team (Active Directory, M365, Dell hardware, VMware, Crowdstrike, Pure Storage, Commvault, and various legacy systems).
• Provide customer support for email and other systems.
• Research and propose new solutions to management.
• Create and maintain thorough documentation of administrative processes and systems.
• Communicate empathetically with all stakeholders and adapt well to change in technology and service delivery.

• Demonstrated experience with deployment and management of Exchange services or other email solutions, including adhering to best practices and organizational strategy.
• Demonstrated success in a role that includes significant customer support responsibilities in addition to systems administration responsibilities.
• Demonstrated ability to communicate technical complexity clearly & understandably for any audience, including customers, peers, and senior leadership, through written documentation, verbal explanations, and formal presentations.
• Experience with security best practices including deployment of published benchmarks, and vulnerability management with Crowdstrike or similar software.

• Experience with installation, troubleshooting, and supporting Windows, Active Directory, M365, SAN or VMware in an enterprise environment including contingency management and disaster recovery.
• Experience with Powershell for system management tasks, or demonstrated proficiency with other scripting languages for system management tasks.

Employment is contingent upon the successful completion of a criminal background check.

E‑Verify Notice:
After accepting employment, new hires are required to complete an I‑9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E‑Verify system to confirm identity and…