Senior Manager, Technology Risk Guide - Enterprise Services Risk

The Enterprise Services Risk organization is expanding with a focus on attracting innovative, pioneering, collaborative, and highly skilled professionals. We operate at the forefront of risk management, providing support for novel and developing technologies, as well as critical business strategies. Diverse perspectives and experiences are valued as we work to redefine the financial sector.

As a Senior Manager Risk Guide Leader supporting Enterprise Services Risk, you will partner with colleagues across product, tech and other risk teams to deliver results that have a direct impact on internal and external customer experience and implement risk solutions to ensure Capital One’s continued stability and success. Responsibilities require partnering with a broad set of leaders and stakeholders to identify existing and potential emerging risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded.

As a Senior Manager Risk Guide Leader, you will have the technical skills to understand our digital products and be able to effectively slope the risks. You will have knowledge of risk methodologies, the ability to build relationships and establish credibility with business, tech and risk partners. The ability to think from a ‘customer back’ perspective is also critical. Leaders in risk management at Capital One are highly motivated professionals with excellent organizational, technical, leadership and communication skills.

They have a high level of exposure across lines of business and the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to Capital One.

In this role, you will:

• Partner with Product and Tech teams, leveraging a trusted advisor model to support business initiatives, issue management, process improvement, control testing and related risk assessment activities

• Assist Tech and Product Risk leadership in delivering against their strategy and services

• Develop a deep understanding of business strategies, products, services, and risk profile

• Be able to evaluate the technical products and risk slope efforts based on technical and cyber impacts.

• Implement process improvements: process certification framework, process hierarchy change management, change control, and risk reporting

• Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areas

• Consult on Risks across the first line of defense business partners providing advice and guidance as needed

• Participate in processes criticality assessments and process level assessments

• Manage multiple tasks independently to meet deadlines

• Communicate complex ideas concisely and convincingly, adjust communication to the audience and comfortable with presenting to executive leadership.

• Collaborative, values diverse perspectives and seeks insights from others. Brings energy to the group and rallies them around a common goal.

Basic Qualifications:

• Bachelor's Degree or Military Experience

• At least 5 years of experience in Risk Management, Process Management, Project Management, or a combination

• At least 5 years of experience in Technology Management or Cyber Risk Management

• At least 5 years of experience supporting, partnering, and interacting with internal and external business clients

• At least 4 years of experience consulting with senior executives or strategy building

Preferred Qualifications

• Risk Certifications (CRISC, CISM, CRCM, CIPP, ABA Risk Mgmt Certification)

• At least 6 years of experience supporting, partnering and interacting with internal stakeholders

• At least 3 years of experience in the Financial Services industry

• At least 5 years of experience in AWS, GCP, or Azure cloud technologies

• Project Management (PMP) or Program Management (PgMP) certification

• Knowledge of appropriate controls to secure cloud-based services (SaaS) products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location.…