IT and Facilities Manager

Education Level4 Year Degree## Description Join our mission to provide patient-centered healthcare that is accessible and affordable for all.

About HCHCHCHC is a non-profit 501(c)3 federally qualified health center, a true universal access medical facility. HCHC brings together an exceptional team of health care providers, a responsive and helpful administrative staff and a supportive Board of Managers to fulfill our mission of providing comprehensive primary care health services to anyone in the community regardless of their financial situation.

Position Summary As the IT & Facilities Manager, this employee plays a critical role in the delivery of community oriented primary health care through the maintenance of functionality and maintenance of the security of the organization’s facilities, equipment, hardware, and software.
The Manager will identify trends and developments in Information Technology, assess related impacts upon business operations, and recommend implementation of technology or services that support the strategic direction of the organization. Oversees all IT and Facilities performance on a daily basis, taking corrective action where necessary to meet the business needs of HCHC. Serves as the designated HIPAA Security Officer responsible for ongoing management of information security policies, procedures, and technical systems.

Maintains the confidentiality, integrity, and availability of HCHC data and information system.

Responsibilities
• Provides high-quality customer service through courteous and professional communication.
• Supports and maintains effective relationships by means of consistent follow-up and documentation.
• Provides supervision and leadership to the IT and Facilities department in the planning, designing, development and installation of projects, including team leadership and communication.
• Develop trusting relationships with senior leadership as well as subordinates/staff.
• Clearly communicate priorities and expectations.
• Manages staff by leading and influencing; encourages and develops plans for career and professional growth.
• Creates opportunities for employees to gain work experience utilizing new skills.
• Serves as technical lead for all personnel on the support staff, while managing incoming requests, purchases, and end user consultations.
• Serves as a management leader and liaisons between the technology and facilities function and senior management.
• Oversee performance of IT and Facilities teams on a daily basis, taking corrective action where necessary to meet or exceed commitments and capturing lessons learned to support continuous improvement.
• Develops, implements, and maintains IT and Facilities service catalogs that are aligned with the functional needs of the business.
• Develops, maintains and communicates project plans and schedules, allocates resources, assigns tasks, prioritizes requirements, provides reports and communicates progress. Adjusts project plans as required with minimal supervision.•               
• Develops and implements multi-year replacement cycle for all IT equipment including but not limited to: PC's, laptops, tablets, telephones, printers, scanners, servers, and associated equipment.
• Purchases Facilities  equipment and IT hardware and software and provides significant input into the departmental budgeting process as well as the organization’s capital budgeting process.
• Manages the design, specification, installation, modification and operation of information technology and/or communications equipment or services in accordance with established priorities.
• In collaboration with business owners, develops a vision for information technology (including telephony) at HCHC and recommends a multi-year operational plan to carry out that vision.
• Develops a multi-year capital plan to support the operational plan.
• Evaluates vendor proposals or technology products and recommends new technologies that will achieve efficiencies, provide additional capabilities, enhance current processes, reduce or eliminate risks, and improve information security.
• In collaboration with appropriate HCHC staff, negotiates vendor agreements…