Cloud Concierge Technical Analyst

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Job Title

Cloud Concierge Technical Analyst

Job Type

Full-time

Category

Professional Services

Education

Bachelor's Degree

Location

Remote (Virtual) - US - US
South Carolina - SC US (Primary)
Stafford, VA US

Job Description

Modus
21, LLC is a Charleston, South Carolina based small business and technology consulting firm specializing in solving complex business problems for global business and government clients. Our philosophy is simple – deliver quality through high performance to our clients; provide value to our clients through the ability to streamline, measure, and improve their business processes via business intelligence and business architecture;

and practice professional integrity by being trustworthy and reliable. Our expertise has proven highly successful in helping organizations recognize greater value by aligning their strategy and objectives to technology and execution.

Scope of Work:
The role will support the Cloud Engineering, Transition, and Modernization Support Services (CETM) effort for Naval Information Warfare Center Atlantic (NIWC Atlantic) in support of the Marine Corps Application and Hosting Services (MCAHS) Integrated Product Team (IPT) and the Program Management Office (PMO). The Cloud Concierge Technical Analyst will serve as a dedicated liaison guiding application owners step-by-step through the complexities of cloud onboarding, architecture requirements, and migration life cycles.

• Serve as a primary point of contact for application owners migrating systems to the cloud
• Conduct technical discovery sessions to translate client operational needs into actionable engineering requirements and provide guidance on cloud cost management, sizing recommendations, and budget accountability
• Support identification and planning for Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) cloud enterprise systems in IL2/IL4/IL5/IL6 environments to maximize effectiveness of deployed capabilities
• Manage project expectations, mitigate roadblocks, and coordinate across teams to include engineering, security, and operations to resolve issues
• Answer phone calls, emails, and online chat requests regarding services, billing, account management, and technical support
• Coordinate and facilitate core agile ceremonies to maintain team alignment and minimize impacts to customer support
• Coordinate with technical teams to resolve critical incidents impacting customer data availability and access
• Assist in development of Standard Operating Procedures (SOPs) and process workflow diagrams and identify opportunities for automation

• Bachelor’s Degree in a business or technical field
• 3+ years experience in business analysis, systems analysis, and/or financial analysis, preferably in a government or enterprise IT environment
• Required Security+ Certification, or ability to obtain
• Basic understanding of IT infrastructure including servers, networks, storage systems, and cloud computing concepts
• Clear and concise verbal and written communication to explain technical concepts to non-technical customers
• Ability to accurately record customer information, track issues, and maintain detailed documentation
• Ability to use logical reasoning, critical thinking and analysis to identify possible solutions to complex problems
• Strong written and oral communication skills
• Strong interpersonal skills and customer service skills
• Ability to learn, understand, and apply new technologies
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work in a self-guided manner and excellent organizational skills
• Must be a US citizen and hold or be able to obtain a Department of Defense (DoD) SECRET Security Clearance