Medical & Human Services Interpreter - Swahili - Per Diem

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts willbenefitboth your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.

-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Provide professional, accurate, and culturally responsive medical interpretation to support equitable access to healthcare. Ensure compliance with national standards and organizational policies while maintaining confidentiality, integrity, and service quality across all interpreting assignments.

• Provide consecutive and simultaneous interpretation between English and the target language in medical, behavioral health, and community healthcare settings.
• Convey the full meaning, tone, and intent of each message accurately and completely, without adding, omitting, or altering information.
• Uphold HIPAA and organizational confidentiality standards during all interactions.
• Perform sight translation of written documents that clients are required to sign at hospitals and medical offices, following professional standards regarding which forms must be translated only in the presence of a healthcare provider.
• Identify and address linguistic or cultural barriers that may impact understanding between clients and providers.
• Identify when clients’ rights may be at risk or violated,and use professional judgment to determine when to advocate directly on their behalf or elevate the concern to a supervisor, following established organizational protocols.
• Assist clients before each medical appointment in completing patient/client forms, health and/or personal history questionnaires, and other intake materials to ensure accuracy and readiness for the visit.
• Confirm appointment details by calling clients in advance to verify availability and readiness for scheduled services.
• Support logistical coordination by assisting clients in scheduling, rescheduling, or canceling appointments when needed.
• Communicate effectively with healthcare providers, front-office staff, and service coordinators to anticipate needs, clarify expectations, and resolve barriers in real time.
• Advise program management on issues affecting interpretation delivery, client satisfaction, or compliance.
• Contribute feedback and recommendations to improve scheduling, training, and quality‑assurance processes.
• Serve as a professional representative of the Interpreter Services Program with external clients and community partners, demonstrating discretion, professionalism, and cultural sensitivity.
• Maintain high standards of service quality across all interpreting assignments.
• Perform all duties in a culturally and linguistically appropriate manner.
• Maintain current knowledge of medical terminology, cultural competence, and emerging standards of interpreter practice through ongoing education and professional development.

Core Competencies:

• Communication and Interpersonal Skills. Ability to convey sensitive information with clarity, neutrality, and empathy.
• Ethical Practice & Integrity. Maintains professional boundaries and confidentiality in complex settings.
• Analytical & Problem‑Solving. Anticipates and resolves linguistic, cultural, or logistical issues affecting service delivery. Identifies patterns in recurring communication challenges and proposes actionable solutions.
• Cultural Competence &…