Assistant Manager, Retail

Overview

We are looking for Assistant Managers who want to inspire customer wonder! You will work in partnership with our General Managers to create a WOW experience for our A-Glazing customers. You will also provide overall support with shop operations, foster a culture of teamwork, develop staff members’ abilities and competencies, and meet and exceed the goals of the shop established for your location.

Our long-term objective is to develop your skills on your journey to becoming a General Manager here at Krispy Kreme.

A TASTE OF WHAT YOU WILL BE DOING:

• Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
• Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution of team members.
• Maintain knowledge of products and current promotions.
• Assist with in-shop accounting functions, including cash handling, completing corporate financial and operational reporting, counting, depositing revenues, and managing inventory control.
• Ensure equipment and resources are operational for team member use including production equipment, POS system, retail equipment, drive-thru, and processing equipment.
• Maintain a high level of shop sanitation and cleanliness.
• Provide exceptional customer service to guests by nurturing a culture where all people know that their wonderfully original identities are welcomed and loved.

• High school diploma or equivalent.
• Five (5) years of experience in a job involving food service or retail industry.
• Has a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality.
• At least 2 years of management experience.
• Must be 21 years of age or over.
• Valid driver’s license.
• Effective communication skills, both written and verbal.
• Travel Requirements: 0-10%
• Must be authorized to work in the US without sponsorship.

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Exposure to internal and external environmental conditions.
• Shop – fluctuating temperatures and noise levels.
• Exposure to known allergens including but not limited to nuts.
• Non-air-conditioned production.
• Noise of a production and/or processing area.

• Weekly Pay
• Career opportunities - we are growing!
• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• PTO
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

At Krispy Kreme, we focus on:

• Our global culture is defined by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities.
• Belonging happens when every Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.

• We share joy and strive to inspire this in our communities through Acts of Joy and fundraising initiatives.
• In the U.S., we donate unsold doughnuts to local food banks in partnership with Feeding America and Convoy of Hope to distribute donations nationwide.
• In 2022, Krispy Kreme helped community groups raise $40 million globally; in the U.S. we supported more than 83,000 fundraising events, raising nearly $37 million.

• We are conducting a multi-year global greenhouse gas emissions assessment to establish an emissions baseline and set reduction goals.
• We are reducing food waste through donation efforts, animal feed, and composting programs.

Krispy Kreme is an Equal Opportunity Employer. We value the diversity of our employees and strive for an inclusive culture where everyone can bring their bold authentic self to work regardless of ethnicity, national origin, race, age, sex, gender, gender identity & expression, sexual orientation, religion, disability, or veteran status.

Headquartered in Charlotte, N.C., Krispy Kreme operates in more than 35 countries through its fresh doughnut shops and partnerships. Our purpose is touching and enhancing lives through the joy that is Krispy Kreme.