Hospital Emergency Dispatcher

Hospital Emergency Dispatcher

Sentara Health is seeking a qualified individual to join our team as a Hospital Emergency Dispatcher. This position is on‑site in Harrisonburg and Virginia Beach, Virginia, and is a full‑time second shift (standard working hours 16:30 – 01:00, rotating weekends, and must work 3 holidays).

Sentara Communications Assistants play a critical role within the organization by facilitating all emergent and non‑emergent communication both externally and internally. Our Centralized Hospital Communications Center serves all 12 hospitals and 4 free‑standing emergency departments. Responsibilities include receiving, activating, and tracking complex emergency alerts (security, facility, medical), making overhead announcements, activating paging groups, contacting on‑call providers and teams, coordinating and tracking responses from physicians, specialized nursing teams, transport, and others.

You will also assist with training new employees and perform additional duties as assigned.

• High school diploma or equivalent

• No specific certification or licensure requirements

• Two years customer service experience (required)
• Two years call center experience (required)
• Must have experience in emergency management and/or 911 emergency dispatch

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long‑Term, Short‑Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Annual discretionary bonus if established system and employee eligibility criteria are met

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its workforce. In support of our mission “to improve health every day,” this is a tobacco‑free environment.