Desktop Support

A ver reputed Company is looking for Candidates for Desktop Support Candidates for Harrodsburg KY location

• Respond to and resolve user problems with hardware, software and/or services for all desktop computing equipment
• Install and upgrade equipment and software
• Identify recurring issues, document and escalate to appropriate personnel
• Represent technical bridge between technology groups and business units
• Make recommendations for improvement in processes and procedures
• Follow existing processes and use standard methodologies to carry out assigned tasks
• May be required to maintain inventory supplies
• Participate on cross-technology teams
• Performs other related duties as assigned by management

Educational Requirements: No preference for field.

Required Experience: 3+ years of relevant experience.

• Strong troubleshooting skills
• Good oral and written communication skills
• Ability to work independently or as part of a team
• Proficient in hardware system components, component and peripheral (printers, scanner, wireless handhelds) replacement
• Active Directory
• Office (Excel, Outlook Email and Calendaring, Power point, Access)
• Proficient in installation, navigation, and support of Microsoft Operating systems

• Strong knowledge on use and architecture of client management systems;
  Remedy, Altiris, Dame ware, Client Web Jet Admin
• Search functionality, Registry, User Profiles, Permissions
• Strong Remote Support skills and familiarity with remote support tools
• Candidate should possess general knowledge/skills in Network components and topology
• Protocols - TCP/IP, Wireless communication and authentication protocols (PEAP), Client configurations, Remote Access, LAN/WAN
• Microsoft Project and Visio
• Clarify
• Adobe

All your information will be kept confidential according to EEO guidelines.