Business Analyst

JOB DESCRIPTION OVERVIEW

Redcentric requires a generalist Business Analyst to join the CTO team to support delivery of the corporate business transformation programme. The ideal candidate will have a broad corporate business background with exposure to the following domains of knowledge: sales, billing invoicing and reporting.

Key responsibilities:

duties will include, but are not restricted to the following:

• As directed from the Corporate Business Transformation Outcomes roadmap, prepare and lead discovery workshops with business-wide SME’s to map current processes and pain points
• Work with the Head of Digital Transformation, Enterprise Architect and SME’s to identify and map target process model
• Ensure Target process model aligns with and supports Corporate Business strategy and technical enterprise architecture
• Work with delivery teams “in sprint” to ensure user story acceptance criteria can be met in the delivered solution at sprint end review
• Work with process transition teams to facilitate movement of business process from current state to target state
• You will ensure all artifacts created during discovery and delivery processes are clear, accurate, concise and made available to all key stakeholders
• You will provide regular updates to the Programme Team and attend all necessary meetings to ensure we can track and manage progress clearly and transparently
• You will challenge existing business processes to ensure we meet the outcomes of the Corporate Business Transformation Outcomes roadmap
• You will risk assess the workload of yourself and others. You will identify solutions and support colleagues in times of need.

• Minimum 3 Years Business Analyst experience gained in a complex corporate organisation
• 2 Years working in an agile environment, ideally Scrum
• Knowledge and awareness of CRM, ERP and Billing platforms and architectures
• A clear understanding of mapping, dissecting and rebuilding data and entity models to support new business outcomes
• Excellent written and verbal communication skills with the ability to communicate at all levels, both internally and externally
• Excellent attention to detail, accuracy, time management, organisational and problem-solving skills
• Customer‑focused
• Professional, positive, confident and friendly
• Highly self‑motivated
• Ability to work well under pressure within a busy environment and prioritise tasks accordingly
• Committed to delivering high quality work

• Customer Engagement, D365 Finance and Operations, Data Lake, Power Bi
• Billing platforms E.G Microsoft, AWS, Cloudmore, Azure Dev Ops, JIRA, Lucid or similar tools to capture and refined target process models
• BPMN notation
• Office 365 applications including Word, Excel and Teams

Candidates should be able to commute to our Harrogate head office 2 days per week (3 days per week during discovery phases). There is likely to be occasional travel to our Reading, York and London offices.