Imperial Suite Manager

Base pay range

An opportunity has arisen at Bettys Café Tearooms in Harrogate to join us as the Manager of our beautiful Imperial Suite. Bettys has long provided a background of elegance and charm for the most distinguished of gatherings. Nowhere is this more evident than up the short flight of stairs to our first‑floor Imperial Suite. With stunning views of the Stray and located in the heart of Harrogate, it’s the perfect setting for celebrations and business events.

Flooded with natural daylight, the spacious and elegant Imperial Suite is extremely versatile. Its two interconnecting rooms can be used together or booked separately, allowing a variety of seating arrangements.

• Ensure the running of bookable afternoon tea, private events, meetings and functions with excellent levels of customer service.
• Drive the commercial performance of the department to achieve excellence in customer service, engage and motivate a team, and maintain the highest brand, food hygiene and health & safety standards.
• Work 37.5 hours over 5 days. The start and finish times can vary depending on opening hours, which may include some early mornings or later finishes. You will be required to work at least one day at the weekend every week.

• Background in managing a luxury customer service or hospitality/front of house department and ideally experience of managing events and event operations.
• People management experience, including leading and motivating a team.
• Good communication skills and the ability to work well with others as we rely on our strong team ethic to deliver the highest levels of quality and customer service.
• Desire to learn all about our products and be able to confidently share your knowledge and enthusiasm with our customers.
• Knowledge of food safety and health & safety procedures.
• Previous experience working to KPIs such as food costs and labour budgets.

Free meals, drinks and snacks while at work, a quarterly discretionary profit‑share bonus, holiday allowance with the option to buy and sell additional days, company‑wide employee discounts, access to our health cash plan, wellbeing support, company‑funded counselling and enrolment in the company pension.

Bettys & Taylors Group is a family business home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds and experiences and are committed to offering an inclusive culture where everyone can thrive.