Elite Spa Therapist Job Harrogate area,England UK,Beauty/Hair Styling

We are not just hiring - we are looking for personalities that light up a room!

How big is your smile?
Do your eyes light up a room?
Can you turn challenges into opportunities and guests into lifelong ambassadors

We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.

If you've got any of the above, we want to hear from you.

We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.

JOB SUMMARY

We are looking for a genuine passion for delivering outstanding treatments and be responsible for motivating and supervising the standards and treatment quality of the therapy team. Assisting with training new and existing members of the spa team and daily coaching at all times to maintain high standards. To ensure a safe and relaxing environment for all guests and staff by acting as shift leader, ensuring procedures are communicated and completed effectively.

To support the Treatments Manager to implement new ideas, drive retail sales, maintain therapy standards, and ensure the smooth running of the therapy rooms on a daily basis. To deliver additional services such as all VIP, press and high profile guest treatments, Aufguss and Meditation sessions and participate in our Look Good Feel Better and group skincare workshops.

What we are looking for:

Possess a warm and positive attitude, with a caring and dedicated approach
Elemis or other brand training desirable.
Recognised beauty therapy qualification (e.g. NVQ Level 3 / BTEC in Beauty Therapy, CIDESCO etc.)

Key Responsibilities Working Relationships/Communication:

To liaise with the Senior Therapy and wider spa team to communicate the implementation of new procedures.
Induct new members of the team introducing the spa standards and protocols.
To ensure the Spa therapy team are motivated, engaged and productive.
To lead by example, ensuring guest satisfaction, delivering an outstanding service to all guests.
To act as therapy shift leader, taking responsibility for the therapy team where necessary.
To provide support to the management team and provide a positive, pro‑active approach to coaching the spa therapists to embrace new procedures.
To deliver treatments to VIP guests.
To act as a mentor for the spa therapy team, leading by example and providing positive coaching.
Document all training attendance accordingly and submit progress to the Treatments Manager.
Continually assess individual training needs and action remedies where needed to ensure guest satisfaction.
Induct new members of the team introducing practical and theoretical training as per brand standards.
To ensure the Spa therapy team are motivated and interested in continual learning.
To support motivation levels to engage the therapy team to achieve daily targets and suggest incentives and rewards to the Treatments Manager.
To support team‑building exercises and facilitate feedback avenues to promote team well‑being and aid staff retention.
To be brand ambassador for Elemis, maintaining the relationships with key links and promote knowledge of the offering.

Productivity:

To ensure that sales tools (consultation forms, prescriptions, brochures, samples etc.) are effectively utilised at all times to facilitate the sales process.
To be completely knowledgeable about all retail products and Spa services.
To liaise effectively with product house representatives.
To be fully aware of current and future services and make suggestions for improvement, expansion and/or creation of new services.
To actively up‑sell spa services.
To put together a homecare/lifestyle recommendation for each guest, up selling the spa retail products and improving the guest experience.
Work within set times for your treatments, monitor your timekeeping and ensure you are working to the best of your ability at all times.
To perform reception duties where necessary.

Standards:

To establish a strong guest service ethos, objectively evaluated through client feedback.
To ensure all guests are greeted on arrival to the Spa with a warm, welcoming and friendly manner, ensuring you introduce yourself…