Patient Pathway Co-ordinator

Go back Harrogate and District NHS Foundation Trust

The closing date is 10 March 2026

We are looking for a Patient Pathway Coordinator who can help us deliver an efficient, high quality medical appointments service across our Long Term and Unscheduled Care Directorate.

The successful candidate will:

• provide efficient and effective administration services for outpatient bookings and patient pathway management.
• prioritise their own workload to ensure registration of all referrals and booking of appointments are in line with the Trust's waiting time standards and the Trust's Patient Access Policy
• work to defined working procedures to maximise effective use of clinic capacity and help ensure the Trust meets local and national waiting time targets.
• accurately record information on to systems and maintain patient appointment information.

This role provides a great insight into the NHS and requires excellent inter-personal skills when communicating with patients and members of staff at all levels within the Trust.

The Patient Pathway Team is located in the Trust's Long Term and Unscheduled Care Directorate. They work closely with the management team to deliver an effective and efficient Outpatient Service ensuring a high level of support for patients.

The team's responsibilities includes:

• Management of appointments and referrals, supporting clinical teams through the triage process and booking outpatient appointments.
• Understanding clinic templates and monitoring utilisation.
• Monitoring waiting list and carrying out validation.
• Patient communication via letter and telephone.
• Building relationships with clinicians, nurses, managers and other admin teams.

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.

Main responsibilities:

• Clinic Creation/Changes
• Management of clinics which includes clinic cancellations, reappointment of cancelled appointments and checking availability of clinic slots.
• Supporting the lead Patient Pathway Coordinator to monitor capacity and manage both new and follow up waiting lists.
• Actioning outcomes from clinics, including making follow up appointments.
• Training staff.
• Providing annual leave cover for the Lead Patient Pathway Coordinator.

For further information on this position please see the Job Description and Personal Specification attached.

• A good standard of general education to GCSE level (5 GCSE grade A*-C) or equivalent

• Previous experience of booking outpatient appointments

• Ability to maintain confidentiality at all times
• Experienced iCS and ERS user

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Harrogate and District NHS Foundation Trust

£24,937 to £26,598 a year per annum (pro rata)