Cancer Fast Track & Appointment Centre Coordinator

Cancer Fast Track & Appointment Centre Coordinator

The closing date is 17 March 2026

In this pivotal role, you'll be the first point of contact for patients referred into services within Harrogate & District NHS Foundation Trust Planned and Surgical Care Directorate. This includes those who are referred urgently with suspected cancer, and those referred on routine elective pathways.

You will be responsible for ensuring patients are booked into the right clinics, supported through emotional conversations, and guided swiftly through the system with empathy and precision. You will also liaise with GPs, secretaries, and clinical teams to manage referrals via ERS and PAS.

You will be working in a fast-paced environment, need to have a keen eye for detail, and want to be part of a team. You will also need to be confident and compassionate when speaking with patients, carers, and clinical teams.

The right candidate will be comfortable managing referrals, booking appointments, and updating patient records. In addition, you will also need to have a keen eye for detail, be capable of managing your own workload and willing to support colleagues and escalate issues when needed.

This role is office based at Harrogate Hospital, working Monday - Friday.

• To ensure that all referrals received into the hospital via varying routes are actioned and have an appointment within the appropriate time frame (14 days for suspected cancer referrals) and any issues with appointments are escalated appropriately
• To liaise with patients regularly regarding their initial appointments.
• To provide an excellent service to both external and internal users and to ensure that a complete, effective and patient focused approach is maintained at all times.
• To be responsible for managing and prioritising own workload and required to use own initiative.

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
• All job offers are subject to satisfactory pre-employment checks.

For further information, please see attached job description and person specification or contact Juliette Harris at

• Good standard of education to GCSE standard (4 GCSE grade A*
  - C) or equivalent including Maths and English
• Recent relevant experience of working within a healthcare setting
• Experience of working in a telephone environment
• Knowledge of HDFT systems including PCS, ERS, Outpatient Bookings process, WebV
• Computer literate and numerate
• Previous experience working in Medical Records
• Previous experience of booking outpatient appointments

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Harrogate and District NHS Foundation Trust

£24,937 to £26,598 a year per annum pro rata