Senior Analyst, Controls & Issues Advisory; Technology

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Senior Analyst, Controls & Issues Advisory (Technology)

The Senior Analyst role supports the processes to ensure Vocalink Limited’s operations are compliant with risk and technology focused policies, procedures and regulations, while also identifying and addressing any control weakness or issues. The team is dedicated to ensuring that Vocalink’s services remains robust, secure, and seamless for 60+ million citizens every day – in numbers, that is 11 billion transactions every year with a value of over £6 trillion.

We are seeking a talented technology risk and controls practitioner to support the continuous improvement of controls robustness, and to assist in the delivery of actions that are required to remediate identified issues. The successful candidate will have a solid awareness of some of the key technology risk, industry frameworks and supporting guidelines, such as COBIT, ITIL, NIST and TOGAF.

The Vocalink Senior Analyst, Controls and Issues Advisory, reports to the Director, Controls & Issues Advisory at Vocalink Limited.

• Analyze existing technology risk focussed controls, support in the identification of control gaps and provide controls and issues assistance to 1
  
  LOD functions in line with Vocalink Limited’s Enterprise Risk Management Framework
• Support the implementation of applicable procedures to enable effective 1
  
  LOD adoption of Vocalink’s control and Issue management policies and processes
• Assist in the management and maintenance of the technology focused Controls Library domains (L1-L3)
• Analyze proposed new controls or changes to existing controls in line with agreed processes and provide a view on the appropriateness of the proposals
• Assist with the completion of control effectiveness assessments
• Analyze and support the remediation of control deficiencies and provide issues triage and submission validation
• Undertake analysis of the Technology and Operations control environment and make improvement recommendations
• Promote collaborative working relationships with stakeholders across the organisation
• Present and engage effectively with colleagues across Vocalink and Mastercard

• A solid awareness of some of the relevant industry guidelines aimed at promoting technology risk best practice (such as COBIT, ITIL, NIST and TOGAF).
• Understanding of internal controls framework principles.
• An understanding of key operational risk management principles and approaches.
• Experience of working in or advising functions such as Technology and Operations on controls and issues management.
• Experience in supporting Risk and Controls Self-Assessment (RCSA) processes, ideally in a banking, financial services, IT or payments context.
• An understanding of key operational resilience principles.
• Experience of working in 1st or 2nd line risk teams or within 3rd line Internal Audit functions within a financial services environment.
• Experience in supporting the application of operational risk frameworks and understanding of risk assessment methodologies.
• Ability to communicate effectively with stakeholders across the organisation (both written and oral).
• Strong analytical, reporting and presentation skills.
• Ability to remain calm and focused when working under pressure.
• Ability to prioritise workload to suit business needs.

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.