Deskside Technician

Job Description

Working in a fast-paced constantly evolving environment you will be responsible for providing a high level of customer service and hands–on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone via email and face to face as well as acting as a point of escalation with 3rd party resolver groups for problems that you cant resolve.

• Provide support that consistently meets or exceeds Customer expectations
• Identify analyse and repair product failures. Order and replace parts as needed
• Support and maintain user account information including rights security and systems groups
• Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location / onsite - in cooperation with the resolver group who transferred the issue if necessary
• Provide troubleshooting and problem resolution support for all network devices
• Coordinate with third-party vendors to resolve hardware and software problems as required
• Receive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location / onsite
• Interface with hardware and software vendors for planning and problem resolution
• Interface with manufacturers and third-party vendors for technical assistance
• Execute the installation of PCs peripherals and LAN-based equipment
• Assist with setting up security file access and other administrative procedures associated with moves
• Move workstations peripherals and telecommunications equipment as required
• Order receive and provide all required equipment materials and third party vendor services to implement IMACs
• Install and set up equipment cables outlets and all other hardware required for implementing IMACs
• Test completed IMACs and verify acceptance by end user
• Document changes to inventory use and configuration
• AV and Conference support with software such as Webex Skype for Business Zoom etc.

• At least 2 years experience or equivalent combination of education and related experience may also be considered
• Some knowledge of ITIL V3 or V4 Foundation
• Microsoft Operating System (Windows 7-11) / Office / M365 (essential)
• Excellent MS Office 365 skills as a user (essential)
• Able to solve simple hardware issues (essential)
• Mobile device support (Apple iOS preferred)
• Basic understanding of networking skills (DNS DHCP IPv4 TCP / IP) - essential
• Knowledge of Active Directory - permissions & attributes (essential)
• Team Player and Analytical Thinking
• Open positive personality and an exceptional attitude towards a willingness to learn
• Flexibility to travel when needed
• Customer oriented (Service awareness) with good interpersonal and communication skills
• Able to adapt in a fast-moving technology environment
• Able to assume day to day responsibilities generating specific deliverables
• Relationship-builder at ease with people and capable of quickly building trust
• Language skills :
  Proficiency in English both spoken and written (essential)

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Its best to apply today because job postings can be taken down and we wouldnt want you to miss this case you need further information just send us a message at and well be happy to assist!

Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!

• Competitive salary
• AFB…