Incident Management Analyst

Incident Management Analyst (Entry Level)

Hybrid working - 2 days per week in Harrogate.

Paying £26,000 + benefits.

A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and fast-paced environment.

You'll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes.

Key Responsibilities:

• Handle customer incident escalations and provide timely updates
• Monitor VIP and sensitive tickets to prevent SLA breaches
• Document incident reports and contribute to process improvements
• Conduct quality checks and support team training
• Assist in integrating new customers and identifying problem tickets

What We're Looking For:

• Strong communication and customer service skills
• Good attention to detail and time management
• Able to work under pressure and across teams
• Willingness to learn and tackle new technical areas
• ITIL 4 Foundation (desirable)

Hybrid working - Offices in Harrogate.