Programme Manager

Redcentric is a leading managed service provider (MSP) with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud, Collaboration, and Cyber Security designed and delivered by our own highly skilled teams from our privately owned, UK based multi-million-pound infrastructure.

Redcentric has annualised revenues more than £90million, more than 500 highly skilled employees serving over 1000 customers across the UK.

With the IT landscape in constant evolution, Redcentric is built around today's modern IT challenges offering application, collaboration, infrastructure, network, and IT security services. Learn more about what we do on our website.

The Redcentric Delivery team is responsible for the delivery of projects and programmes of work to a variety of commercial and public sector customers, adhering to project management best practice, frameworks, and processes.

This role will lead one of our dedicated project teams who are responsible for the delivery of new services to new and existing customers. They will oversee Projects and Programmes of work within the Cloud portfolio of services to ensure efficient and successful project delivery. They will work closely with Programme and Delivery Managers in other business areas, e.g. Connectivity and Communications, to ensure consistency where deliveries span across functional teams.

The Programme Manager will be responsible for their team’s delivery of projects from Initiation through to billing and closure, ensuring smooth transition of services into support where applicable. This role also supports the bid teams, Account teams and Presales/Solutions both in governing responses and defining overall project governance approaches, specific solutions content, and project definition. The role will also involve managing projects alongside overseeing the work of the other project managers in the team.

Successful project and programme delivery

• Accountable for the successful delivery of Projects and Programmes – including tracking progress, resources, costs, forecasting, risk management, senior stakeholder management, and any other key components
• Scope definition and management to ensure our project deliverables are clearly understood by all stakeholders to maximise the successfulness of the project
• Escalation management to ensure all escalations are dealt with effectively and efficiently so that our customers are provided the best possible experience and improvements are recognised and implemented where required
• Commercial delivery of high complexity/high-value projects and programmes of work autonomously within scope, schedule, budget, and quality parameters
• Lead and deliver individual projects via various methodologies, e.g. AGILE / SCRUM, Waterfall, Hybrid according to the inherited requirements of the Project Manager role
• Contribute to and deliver relevant reporting across the Delivery and Cloud Services Group functions to internal and external parties
• Effective portfolio-level management of risk, dependencies and constraints ensuring that these are visible to appropriate stakeholders, escalated and reviewed to identify lessons and improvements for future project engagements
• Ensure accurate and effective programme documentation and reporting
• Develop and promote Redcentric project and programme management standards
• Ensure all key stakeholders remain well informed and that reporting is accurate and transparent so that the business and the customer can be confident of the project/programme health status

• Directing and communicating business, division and team goals to your team and wider colleagues as appropriate, ensuring these are clear and understood
• Planning and setting the goals,…