Branch Manager

About the Role

As a Branch Manager you will be responsible for your own profit & loss, with the freedom to seek out new business opportunities and the support to grow your branch. You will also be accountable for the first‑rate service that we deliver to our existing clients through coaching and developing a team, aiming to retain policies and drive loyalty.

• Own the branch P&L and drive profitability.
• Seek out and develop new business opportunities.
• Maintain high‑standard client service, coaching and developing staff.
• Retain policies and drive client loyalty.
• Analyse data and make evidence‑based decisions.
• Act quickly, making decisions in the best interest of clients, teams, and the business.
• Exhibit high standards of professionalism and behaviours even under challenge.

• Excellent communication skills, sharing knowledge and best practices.
• Strong teamwork orientation, working collaboratively to deliver results.
• People‑first mindset, supporting and empowering teams.
• Commercially minded with analytical skills.
• Resilient, enthusiastic, and able to care for existing client base while finding new business opportunities.
• Ability to act swiftly and make decisions that are right for clients, teams, and the business.
• Commitment to exceeding expectations and exhibiting appropriate behaviours.

• 25 days holiday (plus bank holidays), increasing through length of service.
• Core benefits for health and financial protection:
  Life Assurance up to 4× salary;
  Income protection up to 5 years in the event of illness or injury;
  Contributory pension scheme – 5% employer and 5% employee contribution.
• Access to a Healthcare Cashplan for various health‑related benefits.
• Range of lifestyle and financial benefits: discounts on gym memberships across the UK, salary sacrifice schemes (travel insurance, cycle‑to‑work, car leasing, technology purchase), access to high‑street retailer discounts, and discounted rates on insurance policies through Howden.

We are committed to providing reasonable accommodations to align the position with your needs, including flexible hours or hybrid working where possible.