Resort Dining Service Manager

Are you a rockstar restaurant manager who loves the buzz of a fast-paced environment and takes pride in creating unforgettable experiences for both guests and your team? Working across Resort - this role will both excite and stretch.

We are not just hiring - we are looking for personalities that light up a room!

• How big is your smile?
• Do your eyes light up a room?
• Can you turn challenges into opportunities and guests into lifelong ambassadors

We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.

If you've got any of the above, we want to hear from you.

We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.

As Resort Restaurant Manager you are responsible for leading the front-of-house team to deliver exceptional, personalised dining experiences in line with 5-star luxury hospitality standards across The Clocktower and Horto Restaurants and M&E Service. The role ensures flawless service execution, anticipates guest needs, and maintains the highest levels of professionalism, attention to detail, and guest engagement. Working closely with the culinary team and resort leadership, the Resort Restaurant Manager will inspire the team to create memorable dining experiences while maintaining operational excellence and the refined atmosphere expected in a luxury resort environment.

• Lead and oversee all front-of-house service operations, ensuring the highest standards of 5-star hospitality are consistently delivered.
• Maintain a strong and visible presence on the restaurant floor during service periods. Guide the service team to deliver elegant, attentive, and personalised guest experiences.
• Ensure seamless coordination between the restaurant team, kitchen, bar, and resort departments.

• Anticipate guest expectations and provide intuitive, personalised service.
• Engage with guests professionally and warmly to ensure an exceptional dining experience.
• Handle guest feedback or concerns with discretion, professionalism, and efficiency.
• Create memorable moments for guests through attention to detail and thoughtful service touches.

• Lead, coach, and inspire the front-of-house team including, managers, supervisors and hosts.
• Conduct daily service briefings to communicate menus, specials, guest preferences, and operational updates.
• Deliver ongoing service training focused on luxury hospitality standards, product knowledge, and guest engagement.
• Foster a culture of pride, teamwork, and service excellence.
• Prepare and manage staff rotas to ensure appropriate coverage for all service periods while controlling labour costs.
• Conduct regular staff appraisals, set performance objectives, and implement development plans.
• Recognise high performance and address performance issues professionally, fostering a culture of excellence

• Ensure the highest standards of restaurant presentation, table settings, and service etiquette are maintained at all times.
• Monitor service flow to ensure a smooth and elegant dining experience.
• Uphold luxury service standards, dining etiquette, and warm, hospitable guest interaction.
• Ensure the team demonstrates strong knowledge of menu items, ingredients, wine pairings, and resort offerings.

• Support the planning and delivery of private dining, VIP experiences, and resort events.
• Work closely with the chef team's to ensure seamless service and exceptional food presentation.
• Monitor reservations and guest flow to optimise seating and service quality.
• Plan and oversee front-of-house service for conferences, weddings, and private events within the resort.
• Ensure all events are executed with the highest attention to detail, luxury service standards, and guest satisfaction.
• Coordinate with the events team, chef team, and other departments to deliver seamless service.

• Monitor staff hours, attendance, and overtime to ensure payroll accuracy and compliance with company…