One Stop - Customer Service Assistant

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant you will work in a fast‑paced retail environment. Your key responsibilities include providing excellent customer service, stocking shelves, processing payments and maintaining a safe, clean store appearance.

• I know my customers and serve them with passion and pride, providing great natural service.
• I actively encourage customers to give feedback on their shopping trip through the ‘have your say’ survey.
• I work across all areas of the store including online, tills, replenishment, vending and stock routines to ensure tasks meet customers’ needs.
• Put into practice the training I have received to ensure all work is done safely.
• Take part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Be knowledgeable about the store’s performance, understand my part in delivering profit.
• Live our values, make everyone feel welcome and always follow policies.
• Clock in/out at the start and end of my shift to ensure accurate pay.
• Keep myself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
• Always follow the Think 25 policy when serving age‑restricted products to all customers.
• Respond quickly to assistance calls or interventions at self‑service checkouts, explaining actions to the customer.
• Work in a clean, tidy and organised manner, keeping aisles clear of congestion.
• At times I may be responsible for running the shift in the absence of the Shift Leader and Store Manager.
• Follow all training to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, my duties will include day‑to‑day operations of the post office. I will be required to undertake a Post Office financial and criminal conviction background check, which must be passed to proceed in the role. If these checks fail, we will be forced to withdraw the job offer.

One Stop offers flexible working to support different life stages and arrangements.

Benefits include the wide range of colleague benefits offered by the Tesco Group. For a full list, refer to the Careers Page.

We are engaged in community involvement, supporting local charities, organisations and national causes. In the past decade, we have raised over £10.4 million for good causes and donated 1.6 million meals through Fare Share and Olio.

We value diversity and inclusion. We are a Disability Confident Leader Level 3, offer reasonable adjustments throughout the recruitment process, and have six networks to foster a supportive environment.

One Stop reserves the right to withdraw the vacancy before the closing date if an application is accepted earlier.