Retail Sales Consultant

Overview

We're a fast‑growing ecommerce business in home improvement and interiors, rooted in care, teamwork, and a customer‑first mindset. With our new Harrogate showroom and an expanding online luxury bathroom brand, we’re looking for someone who shares our vision for luxury with a personal touch.

• Greet and engage customers visiting the showroom in a warm, professional manner.
• Handle incoming customer service and sales calls from our website.
• Process orders using our internal IT systems (training provided).
• Maintain showroom appearance to a luxury standard at all times.
• Support basic returns processes as needed.
• Contribute to achieving sales targets and maintaining excellent customer reviews.
• Advise on bathroom products, add‑on sales, and basic design ideas.

• Retail or showroom experience (required).
• Experience in bathrooms, home improvement, or interior design (advantageous).
• Understanding of luxury brands and customer expectations.
• Strong communication and interpersonal skills.
• Confident, professional telephone manner.
• IT literate and able to quickly learn new systems.
• A genuine passion for delivering a 5‑star customer experience.

• Full‑time role, working 5 out of 7 days.
• Based at our new showroom in Harrogate.

• Staff discount on luxury bathroom products.
• Staff discounts on the Leader product range.
• Ongoing training and professional development.
• Be part of a high‑growth, customer‑first team.
• 22 days holiday per year, plus bank holidays and a scheme to purchase an additional 3 days holiday from the Company.
• Length of Service holiday awards: 1 extra day for every 3 years service.
• Death in Service benefit (3x annual salary).
• Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements.
• Salary sacrifice Cycle‑to‑work scheme.
• Subsidised gym membership.
• Employee Assistance Programme, access to wellbeing advice & counselling.
• Employee Referral Bonus.
• Salary up to £30,000 depending on experience; uncapped commission structure – OTE £40,000.
• Flexible working hours.
• Full‑time and part‑time positions available.