Team Manager - Visual Merchandiser

As a Team Manager for Visual Merchandising, you’ll lead by example, work alongside the store management team to deliver the retail plan while leading the creative direction for Fashion, Home & Beauty. You’ll combine commercial focus with visual expertise to deliver layouts, displays, and customer experiences that drive sales and reflect the M&S brand. You’ll also take responsibility for ensuring the store trades safely and legally at all times, with knowledge and oversight across every department.

• Lead the visual merchandising strategy for Fashion, Home & Beauty, ensuring brand standards are consistently met.
• Ensure the store trades safely and legally, meeting all compliance requirements.
• Use trading data and customer insight to make confident decisions on space, layout, and promotional execution.
• Coach and develop teams, building capability and fostering a high-performance culture.
• Maintain knowledge and oversight across all departments to support store performance.

Are you ready to lead? Take your marks and get ready to apply today.

Purpose

• Deliver an inspirational, improved and consistent visual customer journey in-store which inspires our customers to shop and buy more often
• Support visual merchandising coaching and upskilling of wider store team members
• Lead and deliver best in class visual standards each launch and campaign
• Support the growth and profitability of the store through the implementation of the retail plan at a store level and delivery of the KPI measures
• Role model great customer service and supports the delivery of a customer focused service proposition through the team that delights our customers
• Recruit, and develop great visual talent and capability within the visual team supporting the succession requirements of the store
• Ensure colleagues understand and are motivated to deliver their part
• Support the store to trades safely and legally, protecting Customers, Colleagues and the M&S brand

• Lead the visual team to dress and style all mannequins every launch, ensuring consistent handwriting across the store appropriate to all areas
• Delivers styling updates for monthly newness launches as well as supporting the placement of new lines
• Coordinates refreshes caused by product sell through
• Work alongside Commercial and Operations teams to ensure delivery of Visual presentation standards and processing in line with critical path and understands and plans all required activity each launch
• Owns the ordering and implementation of all large format POS each season for all BU’s
• Ensure that all the key looks are delivered each season
• Regularly shop the competition to identify visual and trading opportunities
• Create the right culture, role modelling new digital ways of working and leadership behaviours
• Supports store engagement / training requirements
• Supports the wider store operation when required i.e. Service and Tilling
• Supports the delivery of the Retail Plan and Store KPI’s
• Supports the delivery and embedding of the business transformation plan and change initiatives
• Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well
• Deliver brilliant basics through the team
• Act on customer feedback to deliver improvement
• Uses data and insight to improve customer instore experience and drive performance
• Support the delivery of Plan A
• Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success
• Recruit for the team, ensuring new starters have a brilliant onboarding experience
• Ensuring all line management activities and people activities are delivered in line with company process and policy
• Build an active working partnership with BIG, provide feedback and support the development of BIG reps
• Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly
• Maintain a safe and legal store environment

• Successfully embeds change for lasting commercial impact and results
• Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
• Takes…