Customer Host

Contract:

8‑hour/day, weekdays and weekends required. You'll report to the Shop Manager and sit within the Retail team.

• Meet the A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey.
• Maintain an understanding of shop KPIs and work to continuously improve them.
• Promote multichannel shopping by using the mobile POS (mPOS) to show customers cross‑channel product availability and create endless‑aisle orders.
• Engage customers with the brand: sign them up to email newsletters, tag their purchases to their profiles, and send e‑receipts in line with data protection regulations.
• Use knowledge of promotions or discounts to inform customers and increase sales.
• Assist in events including Customer Event and preview evenings.

• Maintain high visual standards in store.
• Support floor moves, mannequin and window displays, and replenishment.
• Understand product features (fits, style, fabrics) and explain them to customers to support buying decisions.

• Process deliveries efficiently and ensure products are replenished and available on the shop floor.
• Support stock management processes such as stocktakes.
• Use company resources (White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts) to engage customers and ensure compliance with daily/weekly actions.
• Be a team player and participate actively in team briefs.
• Understand and comply with Health & Safety and emergency procedures in store.
• Maintain a professional approach to internal customers, head office departments, centre management (where applicable) and visitors.
• Efficiently and accurately fulfil Ship From Store and Click + Collect processes.

• Be aware of the charity partner and the positive impact, supporting any events or charity promotions.
• Understand the approach to ethical sourcing and environmental impact and be able to explain this to customers and the team.

You'll be passionate about Retail and Fashion, determined to go the extra mile and provide the best customer experience. You will thrive in a team environment and inspire others with your passion and support.

• Quarterly bonus opportunity
• Up to 25 days holiday per annum plus bank holidays
• 2 days paid (as per your contracted hours) per year to volunteer in the local community
• 50% product discount
• Annual uniform allowance
• BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest free season ticket loan
• Pension Contribution