Shop Manager

Shop Manager – Cold Bath Road
Permanent Contract

Location:

107 Cold Bath Road, Harrogate, HG2 0NU

Hours:

37.5 hours 5 over 7 days
Salary: £27,452.76 per annum
Closing date: 5th July 2026
Brand:
Saint Michael's Charity Shops

• Lead and inspire the retail team to achieve high performance and customer focus.
• Drive a top‑selling culture both in store and across online selling platforms, ensuring sales targets, budgets and key performance indicators are met.
• Create a positive shopping environment and enhance customer and donor relationships.
• Develop and deliver short and medium‑term shop plans, identifying opportunities to increase sales and improve efficiencies.
• Maximise the use of the EPOS and Gift Aid systems to support performance and customer insights.
• Oversee merchandising and presentation of donated stock, ensuring effective display of furniture, collectables, vintage items and clothing.
• Manage shop budgets, financial controls and performance reporting, proactively addressing any challenges.
• Recruit, support and develop staff and volunteers through induction, training, coaching and performance management.

• Experience in charity, commercial or independent retail at Assistant Manager level or above.
• Proven track record of achieving targets and leading teams to success.
• Excellent communication skills, strong customer service and sales ability.
• Ability to identify opportunities to increase income, improve stock management and deliver cost efficiencies.
• Strong organisational and merchandising skills; knowledge of furniture, collectables, vintage items and clothing brands.
• Experience managing budgets and monitoring performance against KPIs, including sales analysis and average spend metrics.
• Understanding of working with volunteers and knowledge of Gift Aid processes.
• Passionate about sustainable retail, with energy, integrity and a positive approach.
• Capability to work in a fast‑paced, unpredictable environment and remain calm under pressure.
• Commitment to diversity and inclusion, building confidence in others and supporting an inclusive culture.

• People‑first culture, blended with flexible and hybrid working where applicable.
• Well‑being and resilience support through a dedicated team.
• A supportive and caring environment with opportunities to grow, develop and progress, under a culture of lifelong learning.
• 9% employer pension contribution, enhanced family leave and pay, generous annual leave.
• Staff discount on the online shop and shopping and lifestyle discounts platform.

We positively encourage applications from all members of the community, regardless of gender, race, faith, disability, age, or sexual orientation. We collect and monitor EDI data to ensure our policies promote equality. This information is used solely for diversity monitoring and is not visible to hiring managers.