Supervisor, Retail, Retail Associate​/ Customer Service

Role Overview

As a Supervisor at JD Sports, you will support the smooth running of the shop floor and deliver the high service standards our customers expect. You will lead by example, guide colleagues during each shift, and help maintain strong customer service, presentation, and store performance. You will also support daily operational tasks as directed by Store Management.

Hourly Rate - £12.81

• Deliver excellent JD service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in‑store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with JD’s brand expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

• Previous supervisory or team‑leader experience in fast‑paced retail or customer‑facing environments.
• Strong communication skills with the confidence to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Passion for retail, strong product and trend awareness, and the ability to promote JD Group values.

• Energetic, hands‑on leader who thrives in a busy, fast‑moving store environment.
• Confident problem‑solver with strong customer‑resolution skills.
• Interest in visual merchandising and product presentation.
• Team‑focused mindset with a positive, supportive approach.

• Equal opportunity employer committed to a diverse and inclusive workplace.
• Incremental Holiday Allowance.
• Staff discount on qualifying purchases across Group retail stores and online.
• Exclusive colleague bike discount scheme.
• Gym membership discount.
• Personal development opportunities and access to apprenticeships and accredited qualifications.